Features of consumer behavior when buying socially important goods

Abstract

The place of a person in a particular society is largely defined by what and how theypurchase. This process is easily perceived by the reference group. Social group determines the motivationof a young person when they buy some kinds of goods. In this regard, a problem of social audiencemanagement through specific consumption and purchase models arises.The aim of the present study is modeling the purchasing process of goods that have a certain socialstatus on the youth market: mobile phones (smartphones) and fitness bracelet (trackers). The object ofstudy is the young audience; the subjects are the motives and determinants of consumer behavior duringdecision-making, and the principles of demand formation.Students of the Economics Faculty of the Peoples’ Friendship University of Russia (RUDN), Moscow,conducted the study of consumer behavior in April-May 2018. In-depth interviews and questionnaireswere used as methods of research.The following models of the consumer behavior processes were used: Stimulus-Organism-ResponseModel of Decision Making, the Foote, Cone and Belding Model, the Howard-Sheth model, andO’Shaughnessy studies.The results of the modeling process are the basis for creating marketing communication with consumerson a commercial basis and may be of interest to manufacturers and sellers of this type of productsin Russia.