Socio-Economic Characteristics and Taxis Services Patronage in Lagos State, Nigeria

Abstract

Taxi service is a pivotal instrument in public transport and its dominance is highly felt in providing door to door service in place and time utility. It is in respect of this importance that this study examined the socio-economic characteristics influence on taxis services patronage in Lagos State. 304 completed questionnaires were used in seeking information from the passengers on their socio-economic characteristics and variation in patronage using multistage sampling technique. Descriptive statistics were used in describing socio-economic characteristics while inferential statistical tools of multiple regression analysis were used to determine the influence of socio-economic characteristics on patronage. It was observed from the findings that there is a strong correlation between the passenger patronage of the Taxi companies and socio-economic characteristics of age (Age), gender (Gen), income (Inc), occupation (Occ) and education (Edu) with R = 0.986) in Uber, R = 0.983 in Oga Taxi and R = 0.974 in Bolt Taxi. Hence, it is recommended that strict rules and regulations guiding routine operation and service delivery to the populace must be adhere to, recruitment and selection of drivers be considered on merit with high level of scrutiny.