El acceso a la justicia para los consumidores en el comercio electrónico globalizado B2C. ¿Mito o realidad?

IF 0.1 Q4 LAW
Rolando Joaquín Ortega Hernández
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引用次数: 0

Abstract

Today, the ubiquity of the Internet raises the need to study the behavior of consumers and users from a transnational perspective, not even placing them in a region or continent, but as an essential element of world economic development. For this reason, consumer trust in cross-border e-commerce is a challenge for many political and economic global operators. It is therefore essential to create alternative methods of conflict resolution, global and harmonized to ensure the legitimate rights of consumers and users, access to justice in the broad sense, and access to, both individually and collective effective judicial protection. In this paper the concept of access to justice will be analyzed from the perspective of the consumer in e-commerce and its materialization through the Online Dispute Resolution. In particular, the legal implications that it has for cross-border electronic commerce will be analyzed, the fact that the consumer subscribes with the buyer, arbitration clauses, prior to the emergence of the conflict, without the need to be ratified. For this reason, the alternative to a contradictory method complemented with mediation will be studied, different from arbitration but that does not undermine the rights of consumers by undermining their right to effective judicial protection.
在全球化的电子商务B2C中为消费者获得公正。神话还是现实?
今天,互联网的无处不在提出了从跨国角度研究消费者和用户行为的需要,甚至不把他们放在一个地区或大陆上,而是作为世界经济发展的一个重要因素。因此,消费者对跨境电子商务的信任是许多政治和经济全球运营商面临的挑战。因此,必须创造全球性和协调一致的解决冲突的替代方法,以确保消费者和使用者的合法权利,获得广义的司法保护,并获得个人和集体的有效司法保护。本文将从电子商务消费者的角度分析司法公正的概念,并通过网络纠纷解决将其具体化。特别是,它对跨境电子商务的法律影响将被分析,消费者订阅买方的事实,仲裁条款,在冲突出现之前,不需要得到批准。因此,将研究一种与仲裁不同但不损害消费者获得有效司法保护的权利而损害其权利的与调解相辅相成的矛盾方法的替代办法。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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