How to increase job satisfaction and organisational commitment in the ICT sector through job design

Q3 Economics, Econometrics and Finance

Economic Annals Pub Date : 2019-01-01 DOI:10.2298/eka1922081b

Biljana Bogićević-Milikić, Milica Cuckovic

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引用次数: 2

Abstract

The paper investigates the relationship between job design and workrelated attitudes (job satisfaction and organisational commitment) in the Information and Communication Technology (ICT) sector. We use data collected via an online questionnaire (using the Google Forms platform) from 97 employees working in the ICT sector in Serbia. The data was collected between February and June 2019. The analysis shows that job design is a predictor of both job satisfaction and organisational commitment. Of the five investigated job dimensions (Skill variety, Task identity, Task significance, Autonomy, Feedback from job), ?Autonomy? was the most positively associated with job satisfaction (r=0.629) but was only moderately associated with organisational commitment (r=0.4). The other job dimensions were found to be weakly correlated with the investigated work attitudes, although the relationships were positive. Furthermore, the results indicate that work engagement mediates both investigated relationships, providing a deeper insight into how job design is translated into positive work-related attitudes. We discuss the possible managerial implications of the ?Autonomy? dimension and the interventions in work engagement required to positively influence work-related attitude formation and management in the ICT sector, and we distinguish between ?bottom-up? and ?top-down? interventions.

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如何透过职位设计提高资讯及通讯科技业的工作满意度及组织承诺

本文调查了信息通信技术(ICT)部门的工作设计与工作态度(工作满意度和组织承诺)之间的关系。我们使用了通过在线问卷(使用谷歌Forms平台)收集的数据，这些数据来自塞尔维亚ICT行业的97名员工。这些数据是在2019年2月至6月期间收集的。分析表明，工作设计是工作满意度和组织承诺的预测因子。五个被调查的工作维度(技能多样性、任务认同感、任务重要性、自主性、工作反馈)、自主性?与工作满意度呈正相关(r=0.629)，与组织承诺呈正相关(r=0.4)。其他工作维度被发现与被调查的工作态度弱相关，尽管关系是正相关的。此外，研究结果表明，工作投入对两种调查关系都有中介作用，这为工作设计如何转化为积极的工作态度提供了更深入的见解。我们讨论了自治对管理可能产生的影响。维度以及积极影响ICT部门与工作相关的态度形成和管理所需的工作投入干预措施，我们区分了“自下而上”和“自下而上”。和自上而下的?干预措施。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Economic Annals Economics, Econometrics and Finance-Economics, Econometrics and Finance (all)

CiteScore

0.90

自引率

0.00%

发文量

审稿时长

18 weeks

期刊介绍： Economic Annals is an academic journal that has been published on a quarterly basis since 1955, initially under its Serbian name of Ekonomski anali (EconLit). Since 2006 it has been published exclusively in English. It is published by the Faculty of Economics, University of Belgrade, Serbia. The journal publishes research in all areas of economics. The Editorial Board welcomes contributions that explore economic issues in a comparative perspective with a focus on transition and emerging economies in Europe and around the world. The journal encourages the submission of original unpublished works, not under consideration by other journals or publications. All submitted papers undergo a double blind refereeing process. Authors are expected to follow standard publication procedures [Instructions to Authors], to recognise the values of the international academic community and to respect the journal’s Policy.