Delivery Apps Use during the COVID-19 Pandemic: Consumer Satisfaction Judgments, Behavioral Intentions, and Purchase Decisions

Abstract

The aim of this systematic review is to synthesize and analyze existing evidence on delivery apps use during the COVID-19 pandemic. With increasing evidence of app-based sales systems, there is an essential demand for comprehending whether perceived control over food delivery apps may strengthen consumer feelings. In this research, prior findings were cumulated indicating that consumer habits in identifying information as regards ready-to-eat food and making decisions accordingly have reconfigured online delivery. We carried out a quantitative literature review of ProQuest, Scopus, and the Web of Science throughout January 2022, with search terms including "delivery app" + "COVID-19 pandemic," "consumer satisfaction judgment," "behavioral intention," and "purchase decision." As we analyzed research published between 2020 and 2022, only 159 papers met the eligibility criteria. By removing controversial or unclear findings (scanty/unimportant data), results unsupported by replication, undetailed content, or papers having quite similar titles, we decided on 24, chiefly empirical, sources. Reporting quality assessment tool: PRISMA. Methodological quality assessment tools include: AXIS, Distiller SR, ROBIS, and SRDR.