DIGITALIZATION OF INTERACTION BETWEEN CITIZENS AND STATE: CITIZENS’ ASSESSMENT OF EFFECTS, RISKS AND PROSPECTS

IF 0.2 Q4 PUBLIC ADMINISTRATION

Voprosy Gosudarstvennogo i Munitsipalnogo Upravleniya-Public Administration Issues Pub Date : 2023-01-01 DOI:10.17323/1999-5431-2023-0-2-33-73

Vladimir N. Yuzhakov, A. Pokida, N. Zybunovskaya, A. Starostina

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引用次数: 1

Abstract

The implementation of Russia's national development objective "Digital Transformation" implies achieving "digital maturity," including in public administration. Following this decree, public administration is becoming one of the areas where the implementation of digital technologies is very active. The Russian government has approved and is applying methods for assessing digital maturity. However, while both assessing and taking measures to further digitalize public administration, the opinion of citizens as its beneficiaries is not sufficiently taken into account. To address this gap, RANEPA developed an original methodology for a nationwide representative survey of citizens aimed at identifying their assessment of the effects and risks of the public administration digitalization. The survey focuses on citizens' views not only on public services and facilities (as is most often the case), but also on all types of digital interaction between citizens and the state. The survey was conducted in 2022 and 2023, and the paper compares the results. For example, according to the 2023 survey, in the last year, 86.0% of respondents used digital technologies when interacting with the state (2022: 88.2%). Citizens are also prepared for the use of digital technologies: 83.9% believe they are ready for possible digital interactions with government (2022: 81.7%). The results of the survey can be used to assess the digital maturity of government and develop measures to improve it.

查看原文本刊更多论文

公民与国家互动的数字化:公民对影响、风险和前景的评估

俄罗斯国家发展目标“数字化转型”的实施意味着实现“数字化成熟”，包括在公共行政领域。根据这项法令，公共行政正成为数字技术应用非常活跃的领域之一。俄罗斯政府已经批准并正在应用评估数字成熟度的方法。然而，在评估和采取措施进一步推进公共行政数字化的同时，作为受益者的公民的意见没有得到充分考虑。为了解决这一差距，RANEPA开发了一种独创的方法，用于对全国公民进行具有代表性的调查，旨在确定他们对公共行政数字化的影响和风险的评估。该调查不仅关注公民对公共服务和设施的看法(这是最常见的情况)，还关注公民与国家之间所有类型的数字互动。该调查在2022年和2023年进行，论文对结果进行了比较。例如，根据2023年的调查，在去年，86.0%的受访者在与国家互动时使用数字技术(2022年:88.2%)。公民也为使用数字技术做好了准备:83.9%的人认为他们已经准备好与政府进行可能的数字互动(2022年:81.7%)。调查结果可用于评估政府的数字成熟度，并制定改进措施。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Voprosy Gosudarstvennogo i Munitsipalnogo Upravleniya-Public Administration Issues PUBLIC ADMINISTRATION-

CiteScore

1.10

自引率

33.30%

发文量

期刊介绍： PUBLIC ADMINISTRATION ISSUES is a scientific peer-reviewed journal published by the National Research University High School of Economics (NRU HSE).The journal is published quarterly in Russian, and contains original articles by Russian and foreign authors. In addition, a special English language issue containing original articles by Russian and foreign authors has been published since 2014. The editorial board consists of leading Russian and foreign scientists in the field of public administration as well as prominent practitioners. The journal is indexed in the international databases: Scopus, RePEc, EBSCOand the Russian Science Citation Index (RSCI) on the platform of Web of Science. In addition, the journal is on the list of key peer-reviewed scientific journals and publications that the Higher Certification (Attestation) Commission in the RF Education Ministry recommends for publishing the main scientific results of theses for PhD and doctoral degrees in Economics, Sociology and Law. The journal focuses on the following subject areas: − Current theories of public administration. − Theoretical fundamentals of economic and social policy − Factors and Assessment of efficiency in public and municipal administration. − Innovations in the system of public and municipal administration. − Planning and forecasting in the system of public and municipal administration. − Staff of the state and municipal service. Management of personnel in public and municipal bodies and in organizations of the public sectors. − Financial, logistical and information resources of the state and municipalities. − Public service. − Functional features of public sector organizations. − Partnership of the state and municipalities with nongovernmental nonprofit organizations. Economic and administrative challenges facing “third sector.” - Development of education programs on public administration.