Post-pandemic intention of the tourism and hospitality (t&h) industry employees towards the use of information technology

IF 1.2 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI:10.20867/thm.29.2.12

Sujood, Rukar Ali, Mohd Arwab, Sheeba Hamid

{"title":"Post-pandemic intention of the tourism and hospitality (t&h) industry employees towards the use of information technology","authors":"Sujood, Rukar Ali, Mohd Arwab, Sheeba Hamid","doi":"10.20867/thm.29.2.12","DOIUrl":null,"url":null,"abstract":"Purpose - The extended theory of planned behavior (TPB) (Ajzen, 1991) is used in this research to understand the post-pandemic behavioral intentions of tourism and hospitality employees in relation to their use of information technology. Design/methodology/approach - Data were collected using an online survey, and 449 responses were considered to meet the selection criteria. Structural equation model (SEM) is used to empirically test the proposed research model. Findings - The results of SEM show that all the variables of TPB (attitude, subjective norm and perceived behavioral control) along with trust are positively associated with the behavioral intention of employees in T&H industry towards the use of information technology and the model has better predictive power. Originality/value- This study provided deep insights and outstanding contributions to the theoretical framework and proposed a model for post-pandemic employee behavioral intention regarding the use of IT. This study explores the factors that influence T&H employees’ postpandemic behavioral intentions regarding information technology use. It also explores and integrates the various benefits of information technology to T&H industry employees and provides insight to hotel employees, travel agents, tour operators, and other stakeholders.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":null,"pages":null},"PeriodicalIF":1.2000,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Tourism and Hospitality Management-Croatia","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.20867/thm.29.2.12","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}

引用次数: 0

Abstract

Purpose - The extended theory of planned behavior (TPB) (Ajzen, 1991) is used in this research to understand the post-pandemic behavioral intentions of tourism and hospitality employees in relation to their use of information technology. Design/methodology/approach - Data were collected using an online survey, and 449 responses were considered to meet the selection criteria. Structural equation model (SEM) is used to empirically test the proposed research model. Findings - The results of SEM show that all the variables of TPB (attitude, subjective norm and perceived behavioral control) along with trust are positively associated with the behavioral intention of employees in T&H industry towards the use of information technology and the model has better predictive power. Originality/value- This study provided deep insights and outstanding contributions to the theoretical framework and proposed a model for post-pandemic employee behavioral intention regarding the use of IT. This study explores the factors that influence T&H employees’ postpandemic behavioral intentions regarding information technology use. It also explores and integrates the various benefits of information technology to T&H industry employees and provides insight to hotel employees, travel agents, tour operators, and other stakeholders.

查看原文本刊更多论文

大流行后旅游和酒店业员工使用信息技术的意向

目的-扩展理论的计划行为(TPB) (Ajzen, 1991)被用于本研究，以了解旅游和酒店员工的大流行后的行为意图与他们使用的信息技术。设计/方法/方法-通过在线调查收集数据，449份回复被认为符合选择标准。利用结构方程模型(SEM)对所提出的研究模型进行了实证检验。发现- SEM结果显示，TPB的所有变量(态度、主观规范和感知行为控制)以及信任与T&H行业员工使用信息技术的行为意愿呈正相关，模型具有较好的预测能力。原创性/价值——本研究为理论框架提供了深刻的见解和杰出的贡献，并提出了一个关于大流行后员工使用IT的行为意图的模型。本研究探讨影响T&H员工疫情后信息技术使用行为意向的因素。它还探讨和整合了信息技术对旅游与健康行业员工的各种好处，并为酒店员工、旅行社、旅游运营商和其他利益相关者提供了见解。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

Tourism and Hospitality Management-Croatia HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

1.90

自引率

23.10%

发文量

审稿时长

15 weeks

期刊介绍： Tourism and Hospitality Management is an international, multidisciplinary, open access journal, aiming to promote and enhance research in all fields of the tourism and hospitality industry. It publishes double-blind reviewed papers and encourages an interchange between tourism and hospitality researchers, educators and managers. Editors of Tourism and Hospitality Management strongly promote research integrity and aim to prevent any type of scientific misconduct, such as: fabrication, falsification, plagiarism, redundant publication and authorship problems. All submitted manuscripts are checked using Crossref Similarity Check (iThenticate). Nurturing a scientifically based approach to research, the journal publishes original papers along with empirical research and theoretical articles that contribute to the conceptual development of tourism and hospitality management. Editors look particularly for articles about new trends, challenges and developments, as well as the application of new ideas that are likely to affect the tourism and hospitality industry. The general criteria for the acceptance of articles are: contribution to the scientific knowledge in the field of tourism and hospitality management, scientifically reliable research methodology, relevant literature review and quality of the English language.