Quality of Experience (QoE) Studies: Present State and Future Prospect

Abstract

With the spread of the broadband Internet and highperformance devices, various services have become available anytime, anywhere. As a result, attention is focused on the service quality and Quality of Experience (QoE) is emphasized as an evaluation index from the user’s viewpoint. Since QoE is a subjective evaluation metric and deeply involved with user perception and expectation, quantitative and comparative research was difficult because the QoE study is still in its infancy. At present, after tremendous devoted efforts have contributed to this research area, a shape of the QoE management architecture has become clear. Moreover, not only for research but also for business, video streaming services are expected as a promising Internet service incorporating QoE. This paper reviews the present state of QoE studies with the above background and describes the future prospect of QoE. Firstly, the historical aspects of QoE is reviewed starting with QoS (Quality of Service). Secondly, a QoE management architecture is proposed in this paper, which consists of QoE measurement, QoE assessment, QoS-QoE mapping, QoE modeling, and QoE adaptation. Thirdly, QoE studies related with video streaming services are introduced, and finally individual QoE and physiology-based QoE measurement methodologies are explained as future prospect in the field of QoE studies. key words: QoE, QoS, video streaming, user experience, personalization, physiology