Efficiency and client satisfaction of Islamic and conventional banks: A bilateral effect

Business and Economic Horizons Pub Date : 2018-01-01 DOI:10.15208/BEH.2018.22

Talla M. Aldeehani

引用次数: 6

Abstract

In this paper, we investigate the possible bidirectional causal relationship between bank efficiency and client satisfaction in the banking sector of Kuwait. For this purpose, we applied structural equation model (SEM) methodology. Based on a 5-point Likert scale questionnaire, data was gathered from Islamic banks (IBs) clients and conventional banks (CBs) client. We found a significant evidence of a, relatively, higher client satisfaction for IBs. The findings, also, provide evidence of a positive and significant bilateral causal relationship between client satisfaction and bank efficiency. This is a result that confirms an anticipated theoretical proposition related to the ultimate goal of firm value maximization. Discussions, interpretations, implications, and recommendations are provided.

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伊斯兰银行与传统银行效率与客户满意度:双边效应

在本文中，我们调查了银行效率和客户满意度在科威特银行业之间可能的双向因果关系。为此，我们采用结构方程模型(SEM)方法。基于5点李克特量表问卷调查，从伊斯兰银行(ib)客户和传统银行(cb)客户收集数据。我们发现了一个显著的证据，表明IBs的客户满意度相对较高。研究结果还证明，客户满意度与银行效率之间存在显著的正向双边因果关系。这一结果证实了一个与企业价值最大化的最终目标相关的预期理论命题。提供了讨论、解释、含义和建议。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Business and Economic Horizons ECONOMICS-

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期刊介绍： The Business and Economic Horizons (BEH) is an international peer-reviewed journal that publishes high quality theoretical, empirical, and review papers covering the broad spectrum of research in areas of economics, business, management, and finance. The journal aim is to bridge the gap between the theory and the observed data in these constantly developing domains. BEH Editorial Board welcomes the high-quality original research articles and review papers that verify the well-grounded and the emerging theories by employing the econometric, statistical methods or other relevant empirical methods in theoretical and applied economic analysis. BEH does not discriminate articles utilizing the non-mainstream approaches such as experimental research, institutional analysis, other variations of heterodox and developmental economic studies. Therefore, the submissions in any field of micro- and macroeconomics, business ethics, economic policy or finance are appropriate for this journal. We hope, the provided contributions will help to understand the contemporary challenges faced by the private and public sector and will establish an international forum of empirical research.