Conflict management - a challenge to resolve through various communication styles

Q3 Business, Management and Accounting
R. Aggarwal, Tanvi Verma, Kirti Agarwal
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引用次数: 0

Abstract

One of the key features of social life takes into account all kind of human interactions and communications. Role of communication in an organisation must be directed towards achieving its objectives. Besides initiating and sustaining human relations, life within a working group leads to the situation of conflict. Conflict is the presence of discord between different individuals which is a barrier to effective communication. The paper seeks to mention that as communication is considered indispensable in managing relationships, and majority of the conflicts in relationships are due to misunderstanding, distrust, lack of attentiveness, poor communication, and usage of effective communication styles will deal with these situations and can provide better organisational results leading to increased effectiveness of the organisation. The paper aimed to establish the impact of effective communication styles in managing and resolving organisational conflict. Survey method was used with the help of structured questionnaire which was distributed to working group and then tested with appropriate statistical tools. The findings of the study showed that effective communication styles are indispensable in settling organisational conflicts. The paper also highlighted that proper communication of organisational goals and objectives to the staff will help them in understanding their vision and creating concurrence.
冲突管理——通过不同的沟通方式解决的挑战
社会生活的主要特征之一是考虑到各种各样的人类互动和交流。沟通在组织中的作用必须以实现其目标为导向。除了启动和维持人际关系外,工作组中的生活还会导致冲突的情况。冲突是不同个体之间存在的不和谐,是有效沟通的障碍。本文试图提到,由于沟通被认为是管理关系中不可或缺的,大多数关系中的冲突是由于误解,不信任,缺乏注意力,沟通不畅,使用有效的沟通方式将处理这些情况,并能提供更好的组织结果,从而提高组织的有效性。本文旨在建立有效的沟通方式对管理和解决组织冲突的影响。采用调查法,采用结构化问卷调查法,将问卷分发给工作组,然后用适当的统计工具进行检验。研究结果表明,有效的沟通方式在解决组织冲突中不可或缺。该文件还强调,适当的沟通组织的目标和宗旨的工作人员将有助于他们了解他们的愿景和创造共识。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
International Journal of Environment, Workplace and Employment
International Journal of Environment, Workplace and Employment Business, Management and Accounting-Organizational Behavior and Human Resource Management
CiteScore
0.30
自引率
0.00%
发文量
0
期刊介绍: IJEWM is a refereed reference and authoritative source of information in the field of environmental and waste management Together with its sister publications IJEP, IJETM and IJGEnvI, it provides a comprehensive coverage of environmental issues. It covers both engineering/technical and management solutions.
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