A case study on performance assessment framework for Agile processes

Abstract

This research investigates the implementation of Agile by an SME in the gig economy, focusing on developing an evaluation framework for performance assessment of the deployment of Agile method. We conceptualise and proposed a performance framework with both tangible and intangible indicators. Then, we test the applicability of the proposed framework through an in-depth case study. The findings suggest that the implementation of the planned Agile tools and processes have an impact on the firm performance as shown in the set of indicators. With Agile implementation, the firm performance was enhanced with an increase in the number of projects won and the increase in turnover, which are the tangible indicators. The intangible indicators, engagement and knowledge management, were also enhanced. But there are some concerns which firm should address.