Employee Engagement: Analysis of The Motivation to Stay or Leave The IT Directorate Of Bank Tangguh

Abstract

Abstract. The aim of this study is to identify the factors of employee engagement which influence employees' motivation to stay or leave and to develop a retention strategy for IT employees in Bank Tangguh. After merging with its shareholder, Bank Tangguh has the eighth largest assets in the banking industry in Indonesia. This has enhanced the company's reputation and brand. However, a high rate of IT turnover is still a big challenge for Bank Tangguh Data for this issue are collected using questionnaires and interviews. This study uses the employee engagement model of Fajar & Bangun (2017) and the happiness drivers identified by Hills and Argyle (2002). The employee engagement factors are company brand, leadership, performance, the basics, post-merger drivers, happiness drivers. They are mapped against the engagement behaviors (say, stay, and strive). A normality test and reliability and validity tests are performed to ensure the proper instruments are being used. The results showed that there are three main reasons for employees to stay—performance, post-merger drivers, and the basic—and three main reasons to leave: the basic, performance, and leadership. Based on those findings, the author proposes a strategy to retentain IT employees in Bank Tangguh to reduce the turnover rate. Keywords: Employee engagement, retention, turnover, motivation, banking industry