Better understanding the impact of work interferences on organizational commitment

Abstract

Recent studies have shown that a large percentage of employees have considerable quality of life concerns, particularly in relation to combining work and family or personal responsibilities and activities. The hospitality industry, traditionally characterized by long and erratic work hours, has experienced numerous quality of work life challenges. This study analyzes the concept of organizational commitment as related to personal interferences that conflict with work in a sample of hotel employees. Organizational commitment, in past research, has been positively linked to reduced employee turnover and increased work productivity. Hotel employees were surveyed ranging from entry level hourly workers to managerial levels. An inverse relationship was found between organizational commitment and certain types of work interferences, specifically child care and medical problems. The implications of this research are numerous as hospitality organizations analyze ways to minimize work conflicts and maximize employee organizational commitment.