How to improve personalization: A study of service user satisfaction with the self-directed support self-assessment process (SDS2)

Abstract

AbstractThe Government's strategy for adult social care is based on the principle of personalization and its implementation through self-directed support (SDS). SDS is intended to allow individuals to make real choices, and take control, with appropriate support whatever their level of need. In sum, these changes are intended to deliver long-term benefits to individuals and the system in terms of improved outcomes and more cost-effective use of resources, and to enable everyone, with support if necessary, to design services around their own needs, within a clear financial allocation. For those funding their own support and care it means that there should be clear information points and support and brokerage services that enable them or their supporters to navigate the system, access qualified and appropriate advice and purchase quality services or support which meets their needs. The purpose of this study has been to build on the previous quantitative research into service user satisfaction with the self-...