Conflict management and performance of information technology development teams

IF 1.6 Q3 MANAGEMENT

Team Performance Management Pub Date : 2016-08-03 DOI:10.1108/TPM-05-2016-0018

Dmitriy A. Nesterkin, T. Porterfield

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引用次数: 16

Abstract

Purpose This research aims to investigate how team support and cohesion channel the effects of relationship conflict and its management on team productivity. Design/methodology/approach Questionnaire data were sampled from students working in groups to design software systems for companies. Structural equation methodology was used to estimate the proposed model. Findings The results indicate that the mediators (team support and cohesion) positively affect each other and team performance. The results support that the effects of conflict and conflict management on team performance are mediated by team support first and then indirectly through team cohesion. Research limitations/implications This paper empirically establishes the mechanisms through which conflict and its management affect team performance. The following limitations should be considered when generalizing the results of the study: team-level phenomena were assessed using perceived measures of individual team members and an academic setting was used for data collection. Practical implications The findings indicate that team support plays an important role in protecting the team from the negative effects of conflict and that team support contributes to the development of team cohesion. Originality/value This work is one of the first to evaluate the mechanisms of team support and cohesion through which team conflict and its management affect team performance.

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信息技术开发团队的冲突管理和绩效

目的本研究旨在探讨团队支持和凝聚力如何引导关系冲突及其管理对团队生产力的影响。设计/方法/方法问卷调查的数据是从分组为公司设计软件系统的学生中抽取的。采用结构方程方法对模型进行了估计。研究结果表明，团队支持和团队凝聚力对团队绩效具有正向影响。研究结果支持冲突和冲突管理对团队绩效的影响首先通过团队支持中介，然后通过团队凝聚力间接中介。本文通过实证建立了冲突及其管理影响团队绩效的机制。在概括研究结果时，应考虑以下局限性:团队层面的现象是使用个体团队成员的感知测量来评估的，数据收集使用了学术环境。研究结果表明，团队支持在保护团队免受冲突的负面影响方面发挥了重要作用，团队支持有助于团队凝聚力的发展。这项工作是第一个评估团队支持和凝聚力机制的工作之一，团队冲突及其管理通过这些机制影响团队绩效。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Team Performance Management MANAGEMENT-

CiteScore

3.40

自引率

29.40%

发文量

期刊介绍： This international journal contributes to the successful implementation and development of work teams and team-based organizations by providing a forum for sharing experience and learning to stimulate thought and transfer of ideas. It seeks to bridge the gap between research and practice by publishing articles where the claims are evidence-based and the conclusions have practical value. Effective teams form the heart of every successful organization. But team management is one of the hardest challenges faced by managers.