Factors affecting the satisfaction of an online community for archive management in Taiwan

Q Social Sciences

Program-Electronic Library and Information Systems Pub Date : 2015-01-20 DOI:10.1108/PROG-12-2012-0068

Fang-Ming Hsu, Tser-yieth Chen, Chiu-Tsu Fang, Chungju Lin, Chu-Mei Chiu

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引用次数: 7

Abstract

Purpose – The purpose of this paper is to investigate the relationship between the richness of information and the satisfaction of participants in an online community regarding archive management in Taiwan. Design/methodology/approach – An investigation was deployed to attendants in 20 training courses created by the National Archives Administration (NAA) in Taiwan for records staff on the topic of digital preservation. The responses were collected from respondents who were participating in an online community for archive management. Through structural equation modeling method, this study examined the effects of channel richness, information transparency and accessibility of archive to brand image and trust and then continued to the satisfaction of professional participants to archive management in an online community. Findings – Appropriate disclosure of information regarding archiving can effectively improve the satisfaction of participants in the online community to archive. Channel richness of communi...

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影响台湾网路档案管理社群满意度之因素

摘要目的:本研究旨在探讨台湾某网路社群档案管理资讯的丰富度与参与者满意度之间的关系。设计/方法/方法-对台湾国家档案局(NAA)为档案工作人员开设的20个关于数字保存主题的培训课程的参加人员进行了调查。这些回答是从参与档案管理在线社区的受访者那里收集的。本研究通过结构方程建模方法，考察渠道丰富度、信息透明度和档案可及性对品牌形象和信任的影响，进而影响专业参与者对网络社区档案管理的满意度。调查结果-适当披露有关存档的信息可以有效提高在线社区参与者对存档的满意度。渠道丰富的社区…

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来源期刊

Program-Electronic Library and Information Systems 工程技术-计算机：信息系统

CiteScore

1.30

自引率

0.00%

发文量

审稿时长

>12 weeks

期刊介绍： ■Automation of library and information services ■Storage and retrieval of all forms of electronic information ■Delivery of information to end users ■Database design and management ■Techniques for storing and distributing information ■Networking and communications technology ■The Internet ■User interface design ■Procurement of systems ■User training and support ■System evaluation