Can Student Assistants Effectively Provide Chat Reference Services? Student Transcripts vs. Librarian Transcripts

Q3 Social Sciences

Internet Reference Services Quarterly Pub Date : 2016-10-01 DOI:10.1080/10875301.2016.1248585

Vera J Lux, Linda Rich

引用次数: 22

Abstract

ABSTRACT To determine if undergraduate student information desk assistants were effectively staffing the library's chat reference service, librarians at Bowling Green State University embarked on a chat transcript analysis project, comparing the performance of librarians to student assistants. Although student desk assistants generally did not perform as well as librarians, it was concluded that with a renewed emphasis on continual oversight and training, students were a very viable option for staffing a chat reference service.

查看原文本刊更多论文

学生助理能有效地提供聊天参考服务吗?学生成绩单与图书管理员成绩单

为了确定本科学生咨询台助理是否有效地为图书馆的聊天参考服务提供人员，州立鲍灵格林大学的图书馆员开展了一项聊天记录分析项目，比较图书馆员和学生助理的表现。虽然学生前台助理的表现通常不如图书管理员，但研究得出的结论是，随着对持续监督和培训的重新重视，学生是一个非常可行的选择，可以为聊天参考服务提供人员。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

Internet Reference Services Quarterly Social Sciences-Library and Information Sciences

CiteScore

2.40

自引率

0.00%

发文量

期刊介绍： Internet Reference Services Quarterly tackles the tough job of keeping librarians up to date with the latest developments in Internet referencing and librarianship. This peer-reviewed quarterly journal is designed to function as a comprehensive information source librarians can turn to and count on for keeping up-to-date on emerging technological innovations, while emphasizing theoretical, research, and practical applications of Internet-related information services, sources, and resources. Librarians from any size or type of library in any discipline get the knowledge needed on how to best improve service through one of the most powerful reference tools available on the Internet.