Perception of bureaucracy and changing job satisfaction: A longitudinal analysis

Abstract

This study examines the relationship between perceived degree of bureaucracy and level of job satisfaction utilizing longitudinal data. These data were obtained over a 5-year period from 92 government employees. The results indicate a significant decline in job satisfaction over the 5-year period. Of the components of perceived bureaucracy examined, changes in division of labor, hierarchy of authority, and standardized work procedures were shown to be significantly related to changes in job satisfaction. These data indicate that individuals who perceive an increase in division of labor and hierarchy of authority in their organizations undergo diminished job satisfaction; while those that perceive an increase in standardized work procedures experience enhanced job satisfaction.