Measuring student satisfaction of Microsoft teams as an online learning platform in Jordan: An application of UTAUT2 model

IF 1.5 Q3 MANAGEMENT

Human systems management Pub Date : 2022-06-23 DOI:10.3233/hsm-220032

Malik Khlaif Gharaibeh

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引用次数: 0

Abstract

BACKGROUND: As a result of the Covid-19 pandemic, educational institutions have shifted to electronic education at the global level, after face-to-face education was common in most countries of the world. From this aspect, assessing students’ satisfaction with the platforms used in e-learning is very important. In this study, students’ satisfaction with Microsoft Teams was measured, as it is one of the most important programs used in the educational process in various educational institutions. OBJECTIVE: This study uses five variables from the UTAUT2 model namely; performance expectancy, effort expectancy, facilitating conditions, social influence, price value, as well as two new variables which include student satisfaction, and flexibility to study the learning satisfaction with Microsoft Teams. METHODS: 520 questionnaires were distributed to Yarmouk and Ajloun National Universities students to collect the required data, and the data was analyzed using Smart PLS. RESULTS: The results showed that performance expectancy, effort expectancy, social influence, price value, facilitating conditions, student confidence, and flexibility are important indicators of satisfaction with Microsoft Teams. CONCLUSIONS: This study adds to the body of knowledge by building a conceptual model capable of effectively predicting student satisfaction with the Microsoft Teams platform. It concluded that the expected benefit from using Microsoft Teams will increase student satisfaction.

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衡量微软团队作为约旦在线学习平台的学生满意度：UTAUT2模型的应用

背景：由于新冠肺炎大流行，在面对面教育在世界大多数国家很常见之后，教育机构已转向全球范围的电子教育。从这个方面来看，评估学生对电子学习平台的满意度非常重要。在这项研究中，测量了学生对微软团队的满意度，因为微软团队是各种教育机构教育过程中使用的最重要的项目之一。目的：本研究使用UTAUT2模型中的五个变量，即：；绩效预期、努力预期、便利条件、社会影响、价格价值，以及两个新的变量，包括学生满意度和研究微软团队学习满意度的灵活性。方法：向Yarmouk和Ajloun国立大学的学生发放520份问卷，收集所需数据，并使用Smart PLS对数据进行分析。结果：结果表明，绩效预期、努力预期、社会影响力、价格价值、便利条件、学生信心和灵活性是衡量微软团队满意度的重要指标。结论：本研究通过建立一个能够有效预测学生对微软团队平台满意度的概念模型，增加了知识库。它得出的结论是，使用微软团队的预期收益将提高学生的满意度。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Human systems management MANAGEMENT-

CiteScore

3.50

自引率

30.40%

发文量

期刊介绍： Human Systems Management (HSM) is an interdisciplinary, international, refereed journal, offering applicable, scientific insight into reinventing business, civil-society and government organizations, through the sustainable development of high-technology processes and structures. Adhering to the highest civic, ethical and moral ideals, the journal promotes the emerging anthropocentric-sociocentric paradigm of societal human systems, rather than the pervasively mechanistic and organismic or medieval corporatism views of humankind’s recent past. Intentionality and scope Their management autonomy, capability, culture, mastery, processes, purposefulness, skills, structure and technology often determine which human organizations truly are societal systems, while others are not. HSM seeks to help transform human organizations into true societal systems, free of bureaucratic ills, along two essential, inseparable, yet complementary aspects of modern management: a) the management of societal human systems: the mastery, science and technology of management, including self management, striving for strategic, business and functional effectiveness, efficiency and productivity, through high quality and high technology, i.e., the capabilities and competences that only truly societal human systems create and use, and b) the societal human systems management: the enabling of human beings to form creative teams, communities and societies through autonomy, mastery and purposefulness, on both a personal and a collegial level, while catalyzing people’s creative, inventive and innovative potential, as people participate in corporate-, business- and functional-level decisions. Appreciably large is the gulf between the innovative ideas that world-class societal human systems create and use, and what some conventional business journals offer. The latter often pertain to already refuted practices, while outmoded business-school curricula reinforce this problematic situation.