Virtual Reference in a Global Context: Going Beyond Local Needs

Q3 Social Sciences

Internet Reference Services Quarterly Pub Date : 2017-01-02 DOI:10.1080/10875301.2016.1276992

Amy D. Coughenour

引用次数: 2

Abstract

ABSTRACT This article discusses virtual reference services in the context of serving global users. The process started by reviewing communication practices in virtual reference, emphasizing query clarification and communication repair. Then, a focus was placed on awareness of global users, including the impact of local practices, access, and identity. Finally, a reconsideration of the reference interview was performed by incorporating components of query clarification and communication repair. Conclusions recognize that consciously integrating communication techniques is a step toward improvement, consider the effect of fast versus slow transactions, and encourage future research into global users' perceptions of virtual reference services.

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全球背景下的虚拟参考：超越地方需求

摘要本文讨论了在为全球用户服务的背景下的虚拟参考咨询服务。该过程首先回顾了虚拟参考中的沟通实践，强调了问题澄清和沟通修复。然后，重点关注全球用户的意识，包括当地做法、访问和身份的影响。最后，通过纳入问题澄清和沟通修复的组成部分，对参考访谈进行了重新考虑。结论认识到，有意识地整合沟通技术是朝着改进迈出的一步，考虑快速与慢速交易的影响，并鼓励未来研究全球用户对虚拟参考咨询服务的看法。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Internet Reference Services Quarterly Social Sciences-Library and Information Sciences

CiteScore

2.40

自引率

0.00%

发文量

期刊介绍： Internet Reference Services Quarterly tackles the tough job of keeping librarians up to date with the latest developments in Internet referencing and librarianship. This peer-reviewed quarterly journal is designed to function as a comprehensive information source librarians can turn to and count on for keeping up-to-date on emerging technological innovations, while emphasizing theoretical, research, and practical applications of Internet-related information services, sources, and resources. Librarians from any size or type of library in any discipline get the knowledge needed on how to best improve service through one of the most powerful reference tools available on the Internet.