Organizational learning from errors and organizational effectiveness: A dual mediation model

IF 1.5 Q3 MANAGEMENT

Human systems management Pub Date : 2022-11-03 DOI:10.3233/hsm-220106

M. Sarfraz, M. Abdullah, L. Ivașcu, Umair Ahmad

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引用次数: 0

Abstract

BACKGROUND: The service sector is facing challenges due to its competitive environment. Thus it needs a transformation of the traditional sector into the learning sector. In this competitive atmosphere, organizations and institutions are putting several efforts into making itself learning organizations to upgrade their effectiveness and efficiency. OBJECTIVE: The current study aimed to examine the impact of learning organization from errors on organizational effectiveness under the mediating role of organizational commitment and job satisfaction. METHODS: The study has adopted a descriptive and quantitative approach. The data has been collected from the healthcare sector employees by applying a convenience sampling technique. Statistical Package for the Social Sciences (SPSS) and SmartPLS-SEM was used for data and regression analysis. RESULTS: Findings revealed that organizational learning from errors has a significant and positive effect on organizational effectiveness. Results also divulged that organizational commitment and job satisfaction significantly mediate the relationship between organizational learning from errors and organizational effectiveness. CONCLUSIONS: Organizations are changing by moving towards a more informative and knowledge-gaining organizational culture, and organizational learning from errors positively and significantly affects organizational effectiveness.

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组织从错误中学习与组织有效性：双重中介模型

背景：服务业由于其竞争环境而面临挑战。因此，它需要将传统部门转变为学习部门。在这种竞争的氛围中，各组织和机构正在努力使自己成为学习型组织，以提高其效力和效率。目的：本研究旨在考察在组织承诺和工作满意度的中介作用下，从错误中学习型组织对组织有效性的影响。方法：本研究采用描述性和定量相结合的方法。数据是通过应用方便抽样技术从医疗保健部门员工那里收集的。使用社会科学统计软件包（SPSS）和SmartPLS SEM进行数据和回归分析。结果：研究结果表明，组织从错误中学习对组织有效性有显著而积极的影响。研究结果还表明，组织承诺和工作满意度显著中介了组织从错误中学习和组织有效性之间的关系。结论：组织正朝着更具信息性和知识获取性的组织文化转变，组织从错误中学习对组织有效性产生积极而显著的影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Human systems management MANAGEMENT-

CiteScore

3.50

自引率

30.40%

发文量

期刊介绍： Human Systems Management (HSM) is an interdisciplinary, international, refereed journal, offering applicable, scientific insight into reinventing business, civil-society and government organizations, through the sustainable development of high-technology processes and structures. Adhering to the highest civic, ethical and moral ideals, the journal promotes the emerging anthropocentric-sociocentric paradigm of societal human systems, rather than the pervasively mechanistic and organismic or medieval corporatism views of humankind’s recent past. Intentionality and scope Their management autonomy, capability, culture, mastery, processes, purposefulness, skills, structure and technology often determine which human organizations truly are societal systems, while others are not. HSM seeks to help transform human organizations into true societal systems, free of bureaucratic ills, along two essential, inseparable, yet complementary aspects of modern management: a) the management of societal human systems: the mastery, science and technology of management, including self management, striving for strategic, business and functional effectiveness, efficiency and productivity, through high quality and high technology, i.e., the capabilities and competences that only truly societal human systems create and use, and b) the societal human systems management: the enabling of human beings to form creative teams, communities and societies through autonomy, mastery and purposefulness, on both a personal and a collegial level, while catalyzing people’s creative, inventive and innovative potential, as people participate in corporate-, business- and functional-level decisions. Appreciably large is the gulf between the innovative ideas that world-class societal human systems create and use, and what some conventional business journals offer. The latter often pertain to already refuted practices, while outmoded business-school curricula reinforce this problematic situation.