Organizational learning from errors and organizational effectiveness: A dual mediation model

Abstract

BACKGROUND: The service sector is facing challenges due to its competitive environment. Thus it needs a transformation of the traditional sector into the learning sector. In this competitive atmosphere, organizations and institutions are putting several efforts into making itself learning organizations to upgrade their effectiveness and efficiency. OBJECTIVE: The current study aimed to examine the impact of learning organization from errors on organizational effectiveness under the mediating role of organizational commitment and job satisfaction. METHODS: The study has adopted a descriptive and quantitative approach. The data has been collected from the healthcare sector employees by applying a convenience sampling technique. Statistical Package for the Social Sciences (SPSS) and SmartPLS-SEM was used for data and regression analysis. RESULTS: Findings revealed that organizational learning from errors has a significant and positive effect on organizational effectiveness. Results also divulged that organizational commitment and job satisfaction significantly mediate the relationship between organizational learning from errors and organizational effectiveness. CONCLUSIONS: Organizations are changing by moving towards a more informative and knowledge-gaining organizational culture, and organizational learning from errors positively and significantly affects organizational effectiveness.