Imaginaries of better administration: Renegotiating the relationship between citizens and digital public power

Abstract

This article investigates future visions of digital public administration as they appear within a particular regulatory process that aims to enable automated decision-making (ADM) in public administration in Finland. By drawing on science and technology studies, public administration studies, and socio-legal studies we analyze law in the making and identify four imaginaries of public digital administration: understandable administration, self-monitoring administration, adaptive administration, and responsible administration. We argue that digital administration is seen from the perspective of public authorities serving their current needs of legitimizing existing automation practices. While technology is pictured as unproblematic, the citizen perspective is missing. We conclude that the absence of an in-depth understanding of the diverse needs of citizens raises the question whether the relationship between public power and citizens is becoming a one-way street despite of the public administration ideals that express values of citizen engagement.