Initiating a Complaint: Change Over Time in French L2 Speakers’ Practices

IF 3 1区 文学 Q1 COMMUNICATION
Klara Skogmyr Marian
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引用次数: 15

Abstract

ABSTRACT This study documents change over time and across proficiency levels in French second-language (L2) speakers’ practices for initiating complaints. Prior research has shown that speakers typically initiate complaints in a stepwise manner that indexes the contingent, moral, and delicate nature of the activity. Although elementary speakers in my data often launch complaint sequences in a straightforward way, they sometimes embodiedly foreshadow verbal expressions of negative stance or delay negative talk through brief positively valenced prefaces. More advanced speakers in part rely on the same initiation practices as elementary speakers. In addition, they recurrently use extensive prefatory work that accounts for and legitimizes the upcoming complaint, and they regularly initiate complaints jointly with coparticipants through a progressive escalation of negative stance expressions. I document interactional resources involved in this change and discuss the findings in terms of speakers’ development of L2 interactional competence. Data are in French with English translations.
发起投诉:法语二语使用者实践随时间的变化
摘要本研究记录了法语第二语言(L2)使用者提出投诉的做法随时间和熟练程度的变化。先前的研究表明,演讲者通常会以循序渐进的方式提出投诉,这反映了活动的偶然性、道德性和微妙性。尽管在我的数据中,初级演讲者经常以直截了当的方式发起抱怨序列,但他们有时会通过简短的正价序言来预示负面立场的口头表达或推迟负面言论。更高级的演讲者在一定程度上依赖于与初级演讲者相同的启蒙实践。此外,他们经常使用大量的序言工作来解释即将到来的投诉并使其合法化,他们定期通过不断升级的负面立场表达与共同参与者共同发起投诉。我记录了这一变化所涉及的互动资源,并从说话者二语互动能力发展的角度讨论了研究结果。数据为法语和英语翻译。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
7.30
自引率
7.40%
发文量
20
期刊介绍: The journal publishes the highest quality empirical and theoretical research bearing on language as it is used in interaction. Researchers in communication, discourse analysis, conversation analysis, linguistic anthropology and ethnography are likely to be the most active contributors, but we welcome submission of articles from the broad range of interaction researchers. Published papers will normally involve the close analysis of naturally-occurring interaction. The journal is also open to theoretical essays, and to quantitative studies where these are tied closely to the results of naturalistic observation.
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