Investigating the effectiveness of practicing knowledge management in the hospitality industry: the case of Qatar

IF 1.3 Q3 MANAGEMENT

International Journal of Knowledge Management Studies Pub Date : 2019-03-28 DOI:10.1504/IJKMS.2019.10020235

A. Mehrez

引用次数: 2

Abstract

Managing knowledge plays a significant role in the delivery of success in different organisations. Hospitality and hotels are not far from this. However, assessing the effectiveness of practicing knowledge management in hotels and despite vital for such sector, seems not deeply searched in some emerging economies such as the case of Qatar. This paper aims to fill in this void in the literature by developing and empirically analyse a model exploring if 'faults' exist while practicing knowledge management in hotels in Qatar. Such faults would result in gaps in knowledge which would seriously affect this industry. After examining results from more than 300 hotels in Qatar, findings show that discrepancies would be statistically significant while developing a knowledge management thematic strategy in the Qatari hotels.

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调查酒店业实施知识管理的有效性：以卡塔尔为例

在不同的组织中，管理知识在取得成功方面发挥着重要作用。酒店业和酒店业离这不远。然而，评估在酒店实施知识管理的有效性，尽管这对该行业至关重要，但在卡塔尔等一些新兴经济体中，似乎并没有深入研究。本文旨在通过开发和实证分析一个模型来填补文献中的这一空白，该模型探讨了卡塔尔酒店在实施知识管理时是否存在“错误”。这些失误将导致知识空白，严重影响该行业。在研究了卡塔尔300多家酒店的结果后，研究结果表明，在卡塔尔酒店制定知识管理主题战略时，差异在统计上具有显著意义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Knowledge Management Studies Decision Sciences-Information Systems and Management

CiteScore

1.90

自引率

14.30%

发文量

期刊介绍： “Knowledge as a key resource will contribute to improved organisational performance if it is properly leveraged and harnessed." IJKMS is a refereed and authoritative source of information in the field of knowledge management and related aspects. Topics covered include: -Knowledge creation, acquisition, codification, classification, organisation -Knowledge sharing, transfer, application, protection, retention -KM design and development -KM management and implementation -Measurement of knowledge management performance and benefits -Techniques and methods for managing knowledge -Technological tools for knowledge management, e.g. -knowledge bases, collaborative tools -expert/intelligent systems, knowledge mining/extraction -content/document management -portals, search and retrieval -e-learning, virtual reality, business intelligence, etc. -Human, organisational, strategic, behavioural, socio-cultural aspects -Public policy, economics, education policy, intellectual capital, ethics -Other related aspects of KM