Communication across the electronic resources lifecycle: a survey of academic libraries

Abstract

Abstract The objective of this study was to identify common communication issues that arise during the electronic resource lifecycle and identify communication strategies academic libraries are using effectively to manage electronic resources. A survey of academic librarians and staff received 240 responses and included 5-point Likert scale ratings on communication surrounding acquisitions, access, administration, support, evaluation, and renewal at their institutions. The study found that the acquisitions, evaluation, and renewal stages of the lifecycle experienced the most issues in communication, while support had the most positive responses. This article provides further discussion on the communication mechanisms used by academic institutions across the electronic resources lifecycle.