Trust and performance in business teams: a meta-analysis

IF 1.6 Q3 MANAGEMENT
Amy M. Morrissette, Jennifer L. Kisamore
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引用次数: 14

Abstract

The purpose of this study is two-fold. First, the nature of the relationship between team trust and team performance in the business context is determined. Second, both team design (team size and team type) and methodological moderators (source of criterion measure and study date) of the relationship are assessed.,A random-effects meta-analysis was performed on published and unpublished empirical studies. Subgroup moderator analyses were conducted using Cochran’s Q. Continuous moderator analyses were conducted using meta-regression.,Data from 55 independent studies (3,671 teams) were pooled. Results indicated a large, positive relationship between team trust and team performance in real business teams. Further analyses indicated that the relationship was significantly moderated by business team type, team size and source of criterion measure.,Results indicate that different team types, sizes and performance criteria should not be treated as equivalent. Results are based on cross-sectional research and can only be generalized to business teams.,Managers should be attentive to trust issues in work teams, as they may portend future performance problems or mirror other organizational issues that affect team performance. Team function and size predict how team trust is related to team performance.,The present study answers a call by Costa et al. (2018) for additional investigation of moderators of the trust-performance relationship in teams using a quantitative review of studies.
商业团队的信任与绩效:一项荟萃分析
这项研究的目的有两个。首先,确定了业务环境中团队信任和团队绩效之间关系的性质。其次,评估了团队设计(团队规模和团队类型)和关系的方法调节因素(标准测量的来源和研究日期)。,对已发表和未发表的实证研究进行了随机效应荟萃分析。使用Cochran Q进行亚组调节因子分析。使用元回归进行连续调节因子分析。,汇集了55项独立研究(3671个团队)的数据。研究结果表明,在真实的商业团队中,团队信任与团队绩效之间存在很大的正相关关系。进一步的分析表明,业务团队类型、团队规模和标准测度来源显著调节了这种关系。,结果表明,不同的团队类型、规模和绩效标准不应被视为等同的。结果基于横断面研究,只能推广到业务团队。,管理者应该注意工作团队中的信任问题,因为这些问题可能预示着未来的绩效问题,或者反映出影响团队绩效的其他组织问题。团队功能和规模预测团队信任与团队绩效的关系。,本研究回应了Costa等人的呼吁。(2018)通过对研究的定量审查,对团队中信任-绩效关系的调节因素进行进一步调查。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
3.40
自引率
29.40%
发文量
28
期刊介绍: This international journal contributes to the successful implementation and development of work teams and team-based organizations by providing a forum for sharing experience and learning to stimulate thought and transfer of ideas. It seeks to bridge the gap between research and practice by publishing articles where the claims are evidence-based and the conclusions have practical value. Effective teams form the heart of every successful organization. But team management is one of the hardest challenges faced by managers.
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