Systematic Outcomes Measurement Can Lead to Performance Excellence

IF 1.7 4区 医学 Q3 HEALTH POLICY & SERVICES
Christine Pitocco
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引用次数: 0

Abstract

Category 7 of the Baldrige criteria puts performance results into five areas: (1) product and process;(2) customer-focused;(3) workforce-focused;(4) leadership and governance;and (5) financial, market, and strategy (National Institute of Standards and Technology, n.d.). [...]it’s all about the results. According to Rosenkranz and colleagues, “The most critical value of diversity in healthcare is improving patient outcomes” (2021, p. 1058). To identify counterproductive tasks, healthcare leaders should again take a team-based approach—for example, information technology staff working alongside clinicians to identify ways to streamline the electronic health record entry.
系统的结果测量可以带来卓越的绩效
波多里奇标准的第7类将绩效结果分为五个领域:(1)产品和过程;(2) 以客户为中心;(3) 以劳动力为中心;(4) 领导和治理;以及(5)金融、市场和战略(美国国家标准与技术研究所,n.d.)。[…]一切都与结果有关。Rosenkranz及其同事表示,“医疗保健中多样性的最关键价值是改善患者的预后”(2021,第1058页)。为了确定适得其反的任务,医疗保健领导者应该再次采取基于团队的方法——例如,信息技术人员与临床医生一起确定简化电子健康记录输入的方法。
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来源期刊
Journal of Healthcare Management
Journal of Healthcare Management HEALTH POLICY & SERVICES-
CiteScore
2.00
自引率
5.60%
发文量
68
期刊介绍: The Journal of Healthcare Management is the official journal of the American College of Healthcare Executives. Six times per year, JHM offers timely healthcare management articles that inform and guide executives, managers, educators, and researchers. JHM also contains regular columns written by experts and practitioners in the field that discuss management-related topics and industry trends. Each issue presents an interview with a leading executive.
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