Assessing public services from the citizen perspective: what can we learn from surveys?

IF 3.3 3区经济学 Q1 DEVELOPMENT STUDIES

Journal of Economic Policy Reform Pub Date : 2020-08-27 DOI:10.1080/17487870.2020.1795444

Judith Clifton, Marcos Fernández-Gutiérrez, Michael Howlett

引用次数: 6

Abstract

ABSTRACT Surveys have become an established means by which scholars can evaluate and assess the quality of public services provided by governments. Though surveys must be interpreted with caution, as explained here, they also have the advantage of providing useful insights about public services that cannot easily be gauged from other assessment techniques. After briefly expounding on the use of surveys, we go on to present the papers included in this special issue and the main insights they bring onto questions of assessing public services from the citizen perspective.

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从公民的角度评估公共服务:我们能从调查中学到什么?

摘要调查已成为学者评估政府公共服务质量的一种既定手段。尽管调查必须谨慎解读，正如这里所解释的，但它们也有提供公共服务有用见解的优势，而这些见解无法从其他评估技术中轻易衡量。在简要阐述了调查的使用后，我们接着介绍了本期特刊中的论文，以及它们对从公民角度评估公共服务问题的主要见解。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Economic Policy Reform Multiple-

CiteScore

6.60

自引率

0.00%

发文量

期刊介绍： The Journal of Economic Policy Reform focuses on the analysis of economic policy reform. The journal draws upon what lessons can be learned from the successes and failures of countries undertaking reforms and how existing theories can be developed to shed light on positive as well as normative aspects of the reform process. The Journal of Economic Policy Reform encourages work from economists and political economy analysts on policies to promote growth and reduce poverty, intellectual property rights, aid versus trade, debt and debt relief, taxation and social security systems, surveys of key reform issues, as well as on corruption, democracy, emerging markets and the role of multilateral institutions.