The effect of using SBAR model in shift handover on patient and nurse satisfaction in the emergency department

Abstract

Introduction :One of the communication models that improves communication between the care team, reduces errors, and increases the quality of care is the SBAR method. The aim of this paper was to determine the effect of using the SBAR model in shift handover on patient and nurse satisfaction. Methods : This quasi-experimental study was conducted in the emergency department of Golestan Hospital in Ahvaz, 2020. According to the statistical formula, 70 shift handover positions (in control and experimental groups) were selected based on inclusion criteria. First, the control group was randomly selected and, after training the SBAR model, the experimental group was randomly selected. Shift handover was performed routinely in the control group, but it was based on the SBAR model in the test group. Data were collected using demographic, nurse, and patient satisfaction questionnaires and a researcher-made shift handover checklist. Data were analyzed by an independent t-test, a paired t-test, and a chi-2. Results : The findings showed that there was no statistically significant difference between the two groups of patients in terms of age, length of hospital stays, gender, marriage, employment, education, and type of disease (p<0.05). The results of the paired t-test showed that nurses' satisfaction increased significantly after the intervention. Furthermore, the satisfaction of patients in the experimental group was significantly higher than that of the control group. Conclusion : The present study showed the importance of standardizing the shift handover process. It is possible to increase the quality of care and increase the satisfaction of nurses and patients by training and using the SBAR method in shift handover.