Emotional intelligence and conflict resolution styles among nurse managers: a cross-sectional study

Q4 Medicine
Mohammad Dar Assi, N. Eshah
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引用次数: 1

Abstract

Emotional intelligence may help nurse managers to deal with conflicts. However, the relationship between emotional intelligence and conflict resolution is still not clearly understood. This study aimed to explore nurse managers' emotional intelligence levels and conflict resolution styles, and to identify any associations between these factors. A cross-sectional study design was used, with a convenience sample of 197 nurse managers recruited from five public and two university hospitals. Data were collected on emotional intelligence and conflict resolution using two specialised self-reported scale-based questionnaires. The Statistical Package for Social Sciences (version 25) was used to analyse data, with P<0.05 indicating statistical significance. The nurse mangers' average emotional intelligence scores ranged from 80–139 and 40% had low levels of work-related emotional intelligence. The integrating style was the most commonly used approach to conflict resolution, while the avoiding style was the least used. Higher levels of emotional intelligence were significantly associated with integrating, obliging and compromising styles, and were able to predict the use of integrating and compromising styles of conflict resolution. Nurse managers with higher levels of emotional intelligence are more likely to use the integrating and compromising styles of conflict resolution. Training programmes aiming to improve managers' conflict resolution skills should focus on assessing and increasing emotional intelligence.
护士管理人员的情绪智力与冲突解决方式:一项横断面研究
情商可以帮助护士管理者处理冲突。然而,情商与冲突解决之间的关系仍然没有得到明确的理解。本研究旨在探讨护士管理者的情绪智力水平和冲突解决方式,并确定这些因素之间的任何关联。采用横断面研究设计,从五所公立医院和两所大学医院招募了197名护士经理作为方便样本。使用两份专门的自我报告量表问卷收集了关于情绪智力和冲突解决的数据。使用社会科学统计软件包(第25版)对数据进行分析,P<0.05表示具有统计学意义。护士长的平均情商得分在80-139之间,40%的人与工作相关的情商水平较低。整合风格是解决冲突最常用的方法,而回避风格是最不常用的方法。较高水平的情商与融合、顺从和妥协风格显著相关,并能够预测融合和妥协风格解决冲突的使用情况。情绪智力水平较高的护士管理者更有可能使用整合和妥协的冲突解决方式。旨在提高管理人员解决冲突技能的培训方案应侧重于评估和提高情商。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
1.10
自引率
0.00%
发文量
95
期刊介绍: British Journal of Healthcare Management (BJHCM) is the independent monthly journal which is essential reading for all health service managers, policymakers, influencers and commentators. Launched in 1995, BJHCM mixes peer-reviewed management articles with interviews, analysis and comment to bring you a sharp, topical and valuable insight into what"s happening in and around the NHS. To reflect the way that the NHS is changing, the journal has recently received a major face-lift and several new features now appear alongside BJHCM"s excellent state-of-the-art review articles and celebrated columnists.
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