Applying Service Design Thinking Techniques for the Construction of a Service to Capture Informal Learning Activities in Distance Education

Abstract

This article aims to present the results of the design and development of the service to follow-up formatively from informal learning activities to online courses based on LMS environments applying Service Design Thinking Techniques as a methodological strategy. This one is composed by 04 (four) steps: Exploration, Creation. Reflection and Implementation. In the Exploration stage, the entire process had 72 teachers and tutors from different Universities and Federal Institutes in Brazil. At the Creation stage, online questionnaires were used with these participants to understand their perceptions about what informal learning resources are used by learners. The stages of Reflection and Implementation allowed to establish functional requirements for the development of the service, and also allowed to generate the prototypes for the proposed service. The service was evaluated by 6 experts who produced new evidences to improve service development and the next steps of the research are focused on the possibilities and restrictions to integrate it with the different LMS environments and define what development architecture will be used.