Contactless Services

IF 1.5 4区管理学 Q3 COMPUTER SCIENCE, INFORMATION SYSTEMS

Information Technology and Libraries Pub Date : 2022-06-15 DOI:10.6017/ital.v41i2.14141

Y. Guo, Zinan Yang, Yiming Yuan, Huifang Ma, Yan Quan Liu

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引用次数: 1

Abstract

Contactless services have become a common way for public libraries to provide services. As a result, the strategy used by public libraries in China will effectively stop the spread of epidemics caused by human touch and will serve as a model for other libraries throughout the world. The primary goal of this study is to gain a deeper understanding of the contactless service measures provided by large Chinese public libraries for users in the pandemic era, as well as the challenges and countermeasures for providing such services. The data for this study was obtained using a combination of website investigation, content analysis, and telephone interviews for an analytical survey study of 128 large public libraries in China. The study finds that touch-free information dissemination, remote resources use, no-touch interaction self-services, network services, online reference, and smart services without personal interactions are among the contactless services available in Chinese public libraries. Exploring the current state of contactless services in large public libraries in China will help to fill a need for empirical attention to contactless services in libraries and the public sector. Up-to-date information to assist libraries all over the world in improving their contactless services implementation and practices is provided.

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非接触式服务

非接触式服务已成为公共图书馆提供服务的常见方式。因此，中国公共图书馆采用的策略将有效阻止由人类接触引起的流行病的传播，并将为世界各地的其他图书馆树立榜样。本研究的主要目的是更深入地了解中国大型公共图书馆在疫情时代为用户提供的非接触式服务措施，以及提供此类服务的挑战和对策。本研究采用网站调查、内容分析和电话采访相结合的方法，对中国128家大型公共图书馆进行了分析性调查研究。研究发现，中国公共图书馆提供的非接触式服务包括无接触信息传播、远程资源使用、无接触互动自助服务、网络服务、在线参考和无个人互动的智能服务。探索中国大型公共图书馆非接触式服务的现状，将有助于填补对图书馆和公共部门非接触式的实证关注。提供了最新信息，以帮助世界各地的图书馆改进其非接触式服务的实施和实践。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Information Technology and Libraries 管理科学-计算机：信息系统

CiteScore

2.90

自引率

5.60%

发文量

审稿时长

1 months

期刊介绍： Information Technology and Libraries publishes original material related to all aspects of information technology in all types of libraries. Topic areas include, but are not limited to, library automation, digital libraries, metadata, identity management, distributed systems and networks, computer security, intellectual property rights, technical standards, geographic information systems, desktop applications, information discovery tools, web-scale library services, cloud computing, digital preservation, data curation, virtualization, search-engine optimization, emerging technologies, social networking, open data, the semantic web, mobile services and applications, usability, universal access to technology, library consortia, vendor relations, and digital humanities.