Role stress and organizational commitment in the service industry: a moderated mediation model of job burnout and transformational leadership

IF 2.5 Q3 MANAGEMENT

JOURNAL OF MANAGEMENT DEVELOPMENT Pub Date : 2023-04-05 DOI:10.1108/jmd-10-2021-0292

Faqir Sajjad Ul Hassan, Wajahat Karim, H. Shah, N. Khan

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引用次数: 2

Abstract

PurposeUnder the tenets of conservation of resources and role theories, this study has aimed to draw up and test a moderated-mediation model. The model postulates job burnout (JB) as a mediator between role stress (RS) and organizational commitment (OC) while transformational leadership (TFL) as a moderator to such mediation.Design/methodology/approachFor this cross-sectional study, multisource field data from the service industry was collected using a convenient sampling procedure. A total of 354 employees participated in the anonymous survey. The proposed model of the study was tested with a hierarchical regression approach using Hayes PROCESS macro.FindingsThe data fitted best for the four-factor measurement model of the study. Afterward, the authors found that RS directly affected employees’ perception of OC. The relationship between RS and OC was partially mediated by JB. The authors ascertained the transformational leader’s buffering role between the RS-JB relationship and the transformational leader’s contingent indirect effect as well.Originality/valueThis research is a first-of-its-kind investigation into enlightening the direct and indirect link via JB between RS and OC and the moderating effect of TFL on such indirect effect in a rarely studied organizational setting of a developing country.

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服务业的角色压力与组织承诺：工作倦怠与转型领导的调节中介模型

目的根据资源守恒原理和角色理论，本研究旨在建立和检验一个适度中介模型。该模型假设工作倦怠（JB）是角色压力（RS）和组织承诺（OC）之间的中介，而变革型领导（TFL）是这种中介的调节因素。设计/方法/方法在这项横断面研究中，使用方便的抽样程序收集了来自服务业的多源现场数据。共有354名员工参加了这项匿名调查。使用Hayes PROCESS宏，采用分层回归方法对所提出的研究模型进行了测试。结果数据最符合研究的四因素测量模型。之后，作者发现RS直接影响员工对OC的感知。RS与OC的关系部分由JB介导。作者还确定了变革型领导者在RS-JB关系和变革型领导人的偶然间接效应之间的缓冲作用。独创性/价值本研究是首次通过JB揭示RS和OC之间的直接和间接联系，以及TFL在发展中国家一个很少研究的组织环境中对这种间接影响的调节作用。

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来源期刊

JOURNAL OF MANAGEMENT DEVELOPMENT MANAGEMENT-

CiteScore

7.00

自引率

9.70%

发文量

期刊介绍： ■Competence-based management development ■Developing leadership skills ■Developing women for management ■Global management ■The new technology of management development The Journal of Management Development draws together the thinking and research relating to the role played by managers in their immediate environment, and the ways in which they can widen their responsibilities to take on larger roles. Many companies now appreciate that investment in management development helps to reduce costs, increase sales and improve productivity - so it"s well worth investigating.

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