Does Reducing Street-level Bureaucrats’ Workload Enhance Equity in Program Access? Evidence from Burdensome College Financial Aid Programs

Abstract

Persistent disparities in program access jeopardize social equity and erode a key pillar of democratic governance. Scholars have uncovered the causes of these disparities, including administrative burden and front-line discrimination, but less attention has been devoted to identifying tools for reducing disparities. We build on this work by arguing that reducing street-level bureaucrats’ workload may be a key lever for reducing disparities. We also argue that workload reductions will be especially effective at advancing equity when administrative burden is expanded and complexity in client cases could otherwise create room for racial discrimination. We leverage data on all high schools in Oklahoma from 2005-2014 (n=4,155) to estimate the causal effects of a state policy that mandates a counselor-student ratio in a regression discontinuity design. In line with our hypotheses, we find that decreasing workload corresponds to an increase in access for intersectionally minoritized students—low-income Black, Native American, and Hispanic students. Moreover, we find that effects were concentrated in the years after administrative burden was expanded. Together, our findings suggest that reducing workload can alleviate longstanding disparities in program access.