Implications of employees who work while commuting: A moderated mediation analysis

IF 1.5 Q3 MANAGEMENT

Human systems management Pub Date : 2023-05-17 DOI:10.3233/hsm-220090

Jessica Mesmer-Magnus, Rebecca Guidice, Martha C. Andrews, Andrew Woolum, Enrika Robertson

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引用次数: 0

Abstract

BACKGROUND: The 2020 pandemic yielded significant changes to work – most notable was the shift from centralized to remote work. As employers called for the return to traditional office settings, workers resumed daily commutes to/from the workplace, resurrecting stressors like work overload, time constraints, and commuting strain. OBJECTIVE: We investigate (1) how commute strain affects employees’ work frustration, burnout, and satisfaction, and (2) how supportive supervisors and work climates may attenuate its negative implications. METHODS: Using a snowball sample of 403 workplace commuters obtained through various social media, we examined worker perceptions of commute strain, frustration, burnout, and dissatisfaction. We tested mediation and moderation hypotheses using OLS path modeling via the SPSS PROCESS macro. RESULTS: Results indicate that commute strain adversely affects work frustration, burnout, and job satisfaction. The negative frustration/satisfaction and burnout/satisfaction relationships were moderated by supervisor support and work climate, respectively. CONCLUSIONS: As more workers resume the daily commute, employers must be sensitive to the added strain associated with commuting and working while commuting as well as the serious downstream consequences of these strains. Fortunately, employers can moderate the severity of these consequences through supportive supervisors and work climates.

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通勤工作对员工的影响:一个有调节的中介分析

背景:2020年的大流行给工作带来了重大变化，最显著的是从集中式工作向远程工作的转变。随着雇主们呼吁回归传统的办公环境，员工们恢复了每天往返于工作场所的通勤，工作负荷、时间限制和通勤压力等压力因素重新出现。目的:我们研究(1)通勤压力如何影响员工的工作挫折感、倦怠和满意度;(2)支持性主管和工作氛围如何减轻通勤压力的负面影响。方法:使用通过各种社交媒体获得的403名职场通勤者的滚雪球样本，我们检查了员工对通勤压力、沮丧、倦怠和不满的看法。我们通过SPSS PROCESS宏使用OLS路径建模来检验中介和调节假设。结果:通勤压力对工作挫折感、工作倦怠和工作满意度有负面影响。负向挫折/满意度和负向倦怠/满意度分别受上级支持和工作氛围的调节。结论:随着越来越多的工人恢复日常通勤，雇主必须对通勤和通勤工作相关的额外压力以及这些压力的严重下游后果保持敏感。幸运的是，雇主可以通过支持的主管和工作氛围来缓和这些后果的严重性。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Human systems management MANAGEMENT-

CiteScore

3.50

自引率

30.40%

发文量

期刊介绍： Human Systems Management (HSM) is an interdisciplinary, international, refereed journal, offering applicable, scientific insight into reinventing business, civil-society and government organizations, through the sustainable development of high-technology processes and structures. Adhering to the highest civic, ethical and moral ideals, the journal promotes the emerging anthropocentric-sociocentric paradigm of societal human systems, rather than the pervasively mechanistic and organismic or medieval corporatism views of humankind’s recent past. Intentionality and scope Their management autonomy, capability, culture, mastery, processes, purposefulness, skills, structure and technology often determine which human organizations truly are societal systems, while others are not. HSM seeks to help transform human organizations into true societal systems, free of bureaucratic ills, along two essential, inseparable, yet complementary aspects of modern management: a) the management of societal human systems: the mastery, science and technology of management, including self management, striving for strategic, business and functional effectiveness, efficiency and productivity, through high quality and high technology, i.e., the capabilities and competences that only truly societal human systems create and use, and b) the societal human systems management: the enabling of human beings to form creative teams, communities and societies through autonomy, mastery and purposefulness, on both a personal and a collegial level, while catalyzing people’s creative, inventive and innovative potential, as people participate in corporate-, business- and functional-level decisions. Appreciably large is the gulf between the innovative ideas that world-class societal human systems create and use, and what some conventional business journals offer. The latter often pertain to already refuted practices, while outmoded business-school curricula reinforce this problematic situation.