Sustainable value creation by adopting an e-government initiative: empirical evidence from the emerging economy context

International Review of Public Administration Pub Date : 2023-01-02 DOI:10.1080/12294659.2023.2170774

Majdi Mellouli, Omar Bentahar, S. Boudabbous, Nachiappan Subramanian

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引用次数: 0

Abstract

ABSTRACT Big data in the fourth Industrial revolution can support a government’s e-initiatives to provide improved care, experiences, and services for citizens. However, the effectiveness of e-government systems in the current data era is difficult to prove empirically, especially in emerging economies, due to the lack of an integrated model to measure sustainable value creation. Indeed, the main models used for evaluating e-government values neglect the environmental sustainability construct. To fill this theoretical and analytical gap, this study offers a sustainable value creation model that includes three constructs, namely organizational performance, user satisfaction, and environmental sustainability. We validated our model using structural equations modeling analysis with 320 responses from the Tunisian Small and Medium Enterprises (SMEs). Our findings highlight trust as a key factor driving the intention to use an e-government system that leads to sustainable value. The study provides valuable insight for community leaders to help them in the process of adopting an e-government initiative and evaluating its sustainable value.

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采用电子政务倡议的可持续价值创造:来自新兴经济体背景的经验证据

第四次工业革命中的大数据可以支持政府的电子计划，为公民提供更好的护理、体验和服务。然而，由于缺乏衡量可持续价值创造的综合模型，电子政务系统在当前数据时代的有效性很难得到实证证明，尤其是在新兴经济体。事实上，用于评估电子政务价值的主要模型忽视了环境可持续性的构建。为了填补这一理论和分析的空白，本研究提出了一个可持续价值创造模型，该模型包括三个结构，即组织绩效、用户满意度和环境可持续性。我们使用结构方程建模分析对来自突尼斯中小企业(SMEs)的320个响应进行了验证。我们的研究结果强调，信任是推动使用电子政务系统的意愿的关键因素，从而产生可持续的价值。该研究为社区领导人提供了宝贵的见解，以帮助他们在采用电子政府倡议和评估其可持续价值的过程中。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Review of Public Administration Social Sciences-Public Administration

CiteScore

2.00

自引率

0.00%

发文量

期刊介绍： The International Review of Public Administration (ISSN 1229-4659) is published biannually by the Korean Association for Public Administration (KAPA) to provide a worldwide audience with the opportunity for communication and further understanding on issues of public administration and policy. There will be a triple-blind peer review process for all submissions of articles of general interest. There are no particular limitations on subject areas as long as they are related to the field of public administration and policy or deal with public employees. Articles should be analytic and demonstrate the highest standards of excellence in conceptualization, craftsmanship, and methodology.