Critical Factor Influencing Electronic Government Capacity Building in Sragen Municipality Government Public Service Delivery

M. Shobaruddin
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引用次数: 4

Abstract

This study identifies critical factors in the capacity building of electronic government (e-government) in Sragen municipality, Indonesia. Sragen is a small city renowned as a pioneer in the implementation of e-government initiatives among other local governments. by conducted in-depth interview as well as observation thus the data was categorized and interpreted for fur-ther being discussed for the result. Results of the study showed that using an institutional ap-proach in e-government capacity building Sragen municipality succeeded in improving the quality and value of the relationship between government institutions and citizens; identified institutional factors that are crucial for successful e-government capacity building that include policies, organizational structure, and participatory public management.
影响斯拉根市政府公共服务电子化能力建设的关键因素
本研究确定了印度尼西亚斯拉根市电子政府能力建设的关键因素。斯拉根是一个小城市,在其他地方政府中被誉为实施电子政务举措的先驱。通过深入访谈和观察,对数据进行了分类和解释,以便进一步讨论结果。研究结果表明,在电子政务能力建设中采用机构方法,斯拉根市成功地提高了政府机构与公民之间关系的质量和价值;确定了对成功开展电子政务能力建设至关重要的体制因素,其中包括政策、组织结构和参与式公共管理。
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