Examining the Effects of Conversational Chatbots on Changing Conspiracy Beliefs about Science: The Paradox of Interactivity

IF 2.2 2区文学 Q2 COMMUNICATION

Journal of Broadcasting & Electronic Media Pub Date : 2022-12-07 DOI:10.1080/08838151.2022.2153842

Jinping Wang, Zeynep Tanes-Ehle

引用次数: 0

Abstract

ABSTRACT Conspiracy beliefs are commonly seen during times of uncertainty. This study examined whether a chatbot offering counter-conspiracy information can mitigate conspiracy beliefs and the role of chatbot empathy on its effectiveness. We conducted an online experiment in two different contexts (climate change vs. Covid-19) (N = 189). The results showed that as for Covid-19, participants who interacted with the chatbot with less empathetic expressions showed fewer changes in conspiracy beliefs than those who read the scientific news article. Regarding climate change, a chatbot with more empathetic expressions was more effective in changing conspiracy beliefs than an article, but only for people who can tolerate ambiguity.

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研究会话聊天机器人对改变关于科学的阴谋信念的影响:互动性的悖论

阴谋论在不确定的时期很常见。本研究考察了提供反阴谋信息的聊天机器人是否可以减轻阴谋信念，以及聊天机器人同理心在其有效性中的作用。我们在两种不同的背景下(气候变化与Covid-19)进行了一项在线实验(N = 189)。结果显示，对于Covid-19，与聊天机器人互动的参与者，与那些阅读科学新闻文章的参与者相比，他们在阴谋论方面的变化更少。在气候变化方面，一个表情更有同理心的聊天机器人比一篇文章更能有效地改变阴谋论，但这只适用于那些能容忍模棱两可的人。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Broadcasting & Electronic Media COMMUNICATION-

CiteScore

4.90

自引率

6.20%

发文量

期刊介绍： Published quarterly for the Broadcast Education Association, the Journal of Broadcasting & Electronic Media contains timely articles about new developments, trends, and research in electronic media written by academicians, researchers, and other electronic media professionals. The Journal invites submissions of original research that examine a broad range of issues concerning the electronic media, including the historical, technological, economic, legal, policy, cultural, social, and psychological dimensions. Scholarship that extends a historiography, tests theory, or that fosters innovative perspectives on topics of importance to the field, is particularly encouraged. The Journal is open to a diversity of theoretic paradigms and methodologies.