When you try your best to help but don't succeed: How self-compassionate reflection influences reactions to interpersonal helping failures

IF 3.4 2区管理学 Q2 MANAGEMENT

Organizational Behavior and Human Decision Processes Pub Date : 2022-07-01 DOI:10.1016/j.obhdp.2022.104151

Yu Tse Heng, Ryan Fehr

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引用次数: 0

Abstract

In this research, we explore how employees’ self-reflections following a failed attempt to help a coworker shape future helping intentions and behaviors. Specifically, we propose a dual-process model of parallel affective and cognitive pathways to delineate how, and why, reflecting on an interpersonal helping failure with self-compassion would result in countervailing effects on future helping. Whereas self-compassion reduces employees’ future helping via the alleviation of guilt (affective mechanism), it also increases employees’ future helping via the facilitation of helping self-efficacy (cognitive mechanism). We further draw on theories of attribution to propose that these effects depend on who was at fault for the helping failure, such that the effects are strengthened when coworker blame attribution is low. Results across four studies improve our understanding of the phenomenon of interpersonal helping failures, and the role of employee self-reflection in shaping the impact of these failures on future intentions and behavior.

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当你尽了最大的努力去帮助别人，但没有成功:自我同情的反思如何影响对人际帮助失败的反应

在这项研究中，我们探讨了员工在尝试帮助同事失败后的自我反思如何塑造未来的帮助意图和行为。具体而言，我们提出了一个平行情感和认知途径的双过程模型，以描述自我同情反思人际帮助失败如何以及为什么会对未来的帮助产生抵消效应。自我同情通过内疚感的减轻(情感机制)降低了员工未来的帮助，同时也通过帮助自我效能感的促进(认知机制)提高了员工未来的帮助。我们进一步利用归因理论提出，这些影响取决于谁对帮助失败负有责任，因此当同事责备归因较低时，效果会增强。四项研究的结果提高了我们对人际帮助失败现象的理解，以及员工自我反思在塑造这些失败对未来意图和行为的影响方面的作用。

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来源期刊

Organizational Behavior and Human Decision Processes Multiple-

CiteScore

8.90

自引率

4.30%

发文量

期刊介绍： Organizational Behavior and Human Decision Processes publishes fundamental research in organizational behavior, organizational psychology, and human cognition, judgment, and decision-making. The journal features articles that present original empirical research, theory development, meta-analysis, and methodological advancements relevant to the substantive domains served by the journal. Topics covered by the journal include perception, cognition, judgment, attitudes, emotion, well-being, motivation, choice, and performance. We are interested in articles that investigate these topics as they pertain to individuals, dyads, groups, and other social collectives. For each topic, we place a premium on articles that make fundamental and substantial contributions to understanding psychological processes relevant to human attitudes, cognitions, and behavior in organizations. In order to be considered for publication in OBHDP a manuscript has to include the following: 1.Demonstrate an interesting behavioral/psychological phenomenon 2.Make a significant theoretical and empirical contribution to the existing literature 3.Identify and test the underlying psychological mechanism for the newly discovered behavioral/psychological phenomenon 4.Have practical implications in organizational context