Employee onboarding and satisfaction in US manufacturing companies

IF 1.9 Q3 MANAGEMENT

INDUSTRIAL AND COMMERCIAL TRAINING Pub Date : 2021-12-30 DOI:10.1108/ict-06-2021-0044

Michael J. Kirchner, F. Stull

引用次数: 1

Abstract

Purpose The purpose of this study was to identify primary issues related to employee onboarding and satisfaction in US-based manufacturing companies. Design/methodology/approach In total, 19 focus groups using semi-structured interviews with senior management, middle management, tenured employees and new employees were conducted with personnel from five manufacturing companies located in the Midwest USA. Onboarding procedures, training manuals, employee satisfaction surveys and performance evaluations were subsequently reviewed. Findings Insufficient onboarding, poor communication and a perceived lack of support were reported as satisfaction concerns by manufacturing employees. In addition, management had vastly differing perspectives regarding the work environment when responses were contrasted with those from new or tenured employees. Originality/value This paper reveals contributing factors that influence satisfaction early and throughout an employee’s tenure with small- to medium-sized US manufacturing companies.

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美国制造业公司的员工入职和满意度

目的本研究的目的是确定美国制造业公司员工入职和满意度的主要问题。设计/方法/方法总共对来自美国中西部五家制造公司的人员进行了19个焦点小组的半结构化访谈，访谈对象包括高级管理层、中层管理层、终身员工和新员工。随后审查了入职程序、培训手册、员工满意度调查和绩效评估。据报道，制造业员工的满意度问题包括入职不足、沟通不畅和缺乏支持。此外，管理层对工作环境的看法与新员工或终身员工的反应截然不同。独创性/价值本文揭示了影响员工在美国中小型制造公司早期和整个任期内满意度的因素。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

INDUSTRIAL AND COMMERCIAL TRAINING MANAGEMENT-

CiteScore

3.10

自引率

7.10%

发文量

期刊介绍： ■Action learning-principles and practice ■Applications of new technology ■Careers management and counselling ■Computer-based training and interactive video ■Continuing management education ■Learning methods, styles and processes ■Managing change ■Marketing, sales and customer services ■New training and learning methods ■Quality circles, team-working and business games ■Recruitment and selection ■Specialist training-needs and methods ■Youth employment and training ■Topicality Too much training theory takes too long to read and may not have immediate practical advantages.