Unmasking the Young Adults’ Library Responses during the COVID-19 Pandemic: A Case from Qatar

IF 1.4 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE

Public Library Quarterly Pub Date : 2022-03-15 DOI:10.1080/01616846.2022.2046411

Virgilio Jr Medina

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引用次数: 0

Abstract

ABSTRACT Providing online services and assistance to library users has become the standard practice of many libraries worldwide. It has prompted many institutions to develop strategic actions to remain relevant in the absence of physical services. Although there are numerous initiatives among public libraries for teens, there is limited literature about the provision of online services and assistance for teens during the initial months of the COVID-19 pandemic. Thus, this study seeks to highlight the services, efforts, and initiatives of Qatar National Library, specifically its Young Adult (YA) Section, in planning and implementing virtual services to address the information needs of teens during a pandemic. Additionally, this study will present information that might help library professionals design their own library plans and programs to serve young adults virtually. This paper takes a quantitative approach to share the library’s experience organizing various online events and reference services for youth development amid limited access to physical services. This case study includes information about user feedback, highlighting the teens’ experience with the library’s virtual programs.

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揭示新冠肺炎大流行期间年轻人图书馆的反应：卡塔尔的一个案例

摘要为图书馆用户提供在线服务和帮助已成为世界各地许多图书馆的标准做法。它促使许多机构制定战略行动，以便在缺乏实物服务的情况下保持相关性。尽管公共图书馆为青少年开展了许多举措，但关于在新冠肺炎大流行的最初几个月为青少年提供在线服务和援助的文献有限。因此，本研究旨在强调卡塔尔国家图书馆，特别是其青年图书馆在规划和实施虚拟服务以满足疫情期间青少年的信息需求方面的服务、努力和举措。此外，这项研究将提供信息，帮助图书馆专业人员设计自己的图书馆计划和项目，为年轻人提供虚拟服务。本文采用定量的方法来分享图书馆在获得物理服务有限的情况下组织各种在线活动和参考咨询服务以促进青年发展的经验。这个案例研究包括关于用户反馈的信息，强调青少年对图书馆虚拟程序的体验。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Public Library Quarterly INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

3.50

自引率

21.10%

发文量

期刊介绍： Public Libraries Quarterly is addressed to leaders-directors, managers, staff, trustees, and friends-who believe that change is imperative if public libraries are to fulfill their service missions in the twenty-first century. In PLQ, directors and operating officers tell how they accomplished change. The journal examines: •best practices and models to improve service •management case studies-with results and failures •library mythologies that retard individual and institutional development •studies of how to plan results and accomplish desired outcomes •marketing and fund-raising tools that work •budget and financial analysis tools and tips