Impact of COVID-19 outbreak and vaccination on ride-sharing services: a social media analysis

IF 3.3 3区工程技术 Q2 TRANSPORTATION

Transportation Letters-The International Journal of Transportation Research Pub Date : 2024-07-02 DOI:10.1080/19427867.2023.2212998

Sina Shokoohyar , Vahid Ghomi , Amirsalar Jafari Gorizi , Weimin Liang , Andrew Sinclair

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引用次数: 0

Abstract

The global COVID-19 pandemic produced several changes in nearly every aspect of our lives. Ride-sharing platforms such as Uber and Lyft must adapt their strategies and aims to stay afloat. The analysis in this study is based on 216,120 tweets in the U.S. between January 1, 2019, and December 30, 2021, about Uber. It includes four separate analyses: Popularity and Usage Analytics, Sentimental Analytics, Voice Analytics, and Topic Mining Analytics. The result shows that usage and popularity of Uber on Twitter negatively affect Covid and death cases. In contrast, vaccination helps mitigate the shock of Covid. Additionally, ’ ‘Uber’s policy and business model was beneficial in improving its positive image during the pandemic; On the early breakout of Covid in the U.S. Uber had a jump on the positive sentiment, mainly because Uber provided safer service than public transportation.

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COVID-19疫情和疫苗接种对拼车服务的影响:社交媒体分析

全球COVID-19大流行几乎在我们生活的各个方面都产生了一些变化。Uber和Lyft等拼车平台必须调整策略和目标，才能维持下去。这项研究的分析基于2019年1月1日至2021年12月30日期间美国关于优步的216,120条推文。它包括四个独立的分析:流行和使用分析，情感分析，语音分析和主题挖掘分析。结果表明，优步在推特上的使用和普及对Covid和死亡病例产生了负面影响。相比之下，疫苗接种有助于减轻Covid的冲击。另外，在新冠疫情期间，优步的政策和经营模式也有助于改善公司的正面形象。在美国新冠肺炎疫情初期，优步的人气大幅上升，主要是因为优步提供比公共交通更安全的服务。运输信件的版权是Taylor & Francis Ltd的财产，未经版权所有者的明确书面许可，其内容不得复制或通过电子邮件发送到多个网站或发布到listserv。但是，用户可以打印、下载或通过电子邮件发送文章供个人使用。这可以删节。对副本的准确性不作任何保证。用户应参阅原始出版版本的材料的完整。(版权适用于所有人。)

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Transportation Letters-The International Journal of Transportation Research TRANSPORTATION SCIENCE & TECHNOLOGY-

CiteScore

6.40

自引率

14.30%

发文量

审稿时长

>12 weeks

期刊介绍： Transportation Letters: The International Journal of Transportation Research is a quarterly journal that publishes high-quality peer-reviewed and mini-review papers as well as technical notes and book reviews on the state-of-the-art in transportation research. The focus of Transportation Letters is on analytical and empirical findings, methodological papers, and theoretical and conceptual insights across all areas of research. Review resource papers that merge descriptions of the state-of-the-art with innovative and new methodological, theoretical, and conceptual insights spanning all areas of transportation research are invited and of particular interest.