Turning the lean world upside down

IF 3.8 2区 工程技术 Q2 ENGINEERING, INDUSTRIAL
P. Hines, Christian Butterworth, Caroline Greenlee, Cheryl M. Jekiel, Darrin Taylor
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引用次数: 1

Abstract

Purpose The purpose of this paper is to extend the People Value Stream concept further by developing a view of what the world would look like through the eyes of a positive psychology employee-centred lens. The authors hope to provide a frame for further discussion, research and practical application in this area. Design/methodology/approach In this conceptual paper, the authors draw on their collective 120 plus years of experience with Lean and Human Resource Management through leading, teaching, researching and consulting in the area. Findings The People Value Stream concept is extended here by ideating how the “Voice of the Employee” could be used to enhance the existing knowledge of Lean. Relying on a range of cognitive psychological theories, particularly Self-Determination Theory, the authors show how it might be possible to develop a highly engaged workforce primarily by unlocking their intrinsic motivation through a “Self-Development and Growth Cycle”. This cycle is the people-improvement version of the seminal Deming process-improvement PDCA cycle. It can be applied within a job crafting “Personal Cockpit”. The authors also highlight a range of outputs and wider implications that create a pull for team leaders and senior management wishing to move to a real Servant Leader model. It will also help those developing and supporting people-related policies and procedures both within organisations and in trade unions. Originality/value This paper turns the existing literature about people within Lean upside down. To the best of the authors’ knowledge, for the first time in an academic paper, it discusses what would be the implications for the Lean world if the authors truly started understanding and deploying the explicit “Voice of the Employee” rather than just the established Lean “Voice of the Owner”-led Hoshin Kanri approach. The authors show how a lack of knowledge in these areas by the Lean community is limiting Lean’s engagement of people and its sustainability.
颠覆精益世界
目的本文的目的是通过以员工为中心的积极心理学视角来发展世界观,从而进一步扩展人的价值流概念。作者希望为该领域的进一步讨论、研究和实际应用提供一个框架。设计/方法论/方法在这篇概念性论文中,作者通过在该领域的领导、教学、研究和咨询,借鉴了他们在精益和人力资源管理方面120多年的集体经验。发现人员价值流的概念在这里得到了扩展,通过设想如何使用“员工的声音”来增强现有的精益知识。根据一系列认知心理学理论,特别是自决理论,作者展示了如何通过“自我发展和成长周期”释放员工的内在动机,从而培养出一支高度敬业的员工队伍。这个循环是开创性的德明流程改进PDCA循环的人员改进版本。它可以应用于制作“个人驾驶舱”的工作中。作者还强调了一系列产出和更广泛的影响,这些产出和影响对希望转向真正的仆人式领导者模式的团队领导者和高级管理层产生了吸引力。它还将帮助组织和工会制定和支持与人相关的政策和程序。独创性/价值本文将现有的关于Lean内部人物的文献进行了颠覆。据作者所知,它首次在一篇学术论文中讨论了如果作者真正开始理解和部署明确的“员工之声”,而不仅仅是既定的“所有者之声”领导的精益Hoshin Kanri方法,对精益世界的影响。作者展示了精益社区在这些领域缺乏知识是如何限制精益的人员参与及其可持续性的。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
International Journal of Lean Six Sigma
International Journal of Lean Six Sigma Engineering-Industrial and Manufacturing Engineering
CiteScore
8.90
自引率
15.00%
发文量
46
期刊介绍: Launched in 2010, International Journal of Lean Six Sigma publishes original, empirical and review papers, case studies and theoretical frameworks or models related to Lean and Six Sigma methodologies. High quality submissions are sought from academics, researchers, practitioners and leading management consultants from around the world. Research, case studies and examples can be cited from manufacturing, service and public sectors. This includes manufacturing, health, financial services, local government, education, professional services, IT Services, transport, etc.
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