Dysfunctional trusting and distrusting: Integrating trust and bias perspectives

IF 1.9 Q3 MANAGEMENT
Volker Patent
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引用次数: 3

Abstract

ABSTRACT This paper offers an integrative review of the concept of dysfunctional trust from a trust and bias research perspective. Trust and cognitive/social biases are isomorphically related concepts in their functions as reducers of cognitive effort and facilitators/inhibitors of action. In the case of dysfunctional trust and distrust, bias perspectives contribute theoretically to a framework for the study of the ‘errors’ in decision-making that lead to dysfunctional outcomes of trusting. By reviewing biases and their role in generating trust and the converse, the biasing role of trust within a trust antecedent framework, the review integrates the conceptual linkages between research on bias and heuristics and research on trust, providing a basis for further research and practical applications in educational, business, political, and media domains. The paper makes recommendations for research and practical applications to mitigate the impacts of misinformation, bias in decision-making and dysfunctional trust. Attending to cognitive and other biases in situations involving trust promises to support greater informational resilience by raising metacognitive awareness of bias and trust in human decision-making.
功能失调的信任和不信任:整合信任和偏见的观点
摘要本文从信任与偏见研究的角度对功能失调信任的概念进行了综述。信任和认知/社会偏见是同构相关的概念,它们的功能是减少认知努力和促进/抑制行动。在功能失调的信任和不信任的情况下,偏见视角在理论上有助于研究导致信任功能失调结果的决策中的“错误”。通过回顾偏见及其在产生信任中的作用,反之,信任在信任前因框架中的偏见作用,本综述整合了偏见和启发式研究与信任研究之间的概念联系,为进一步研究和在教育、商业、政治和媒体领域的实际应用提供了基础。本文为研究和实际应用提供了建议,以减轻错误信息、决策偏差和功能失调信任的影响。在涉及信任的情况下,关注认知和其他偏见有望通过提高对人类决策中的偏见和信任的元认知意识来支持更大的信息弹性。
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来源期刊
CiteScore
2.60
自引率
42.90%
发文量
9
期刊介绍: As an inter-disciplinary and cross-cultural journal dedicated to advancing a cross-level, context-rich, process-oriented, and practice-relevant journal, JTR provides a focal point for an open dialogue and debate between diverse researchers, thus enhancing the understanding of trust in general and trust-related management in particular, especially in its organizational and social context in the broadest sense. Through both theoretical development and empirical investigation, JTR seeks to open the "black-box" of trust in various contexts.
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