Innovative Technologies in the Management of Business Processes of Enterprises of Hotel-restaurant and Tourism Industries

Abstract

The topicality. At the present stage of economic development, the search for modern methods and tools for managing business processes, based on the principles of adapting business processes to changing conditions, is becoming important in increasing the competitiveness of enterprises in the regions, constantly improving through the use of innovative technologies in their management. Service enterprises react very quickly to changes and new challenges, which are characterized by a significant level of dynamism, a variety of services offered on the market, and intense competition. Therefore, innovations are transformed into a decisive factor in determining new technologies for managing business processes of enterprises in the service sector of the regions (hotel and restaurant business, tourism and other types of economic activity).Purpose and methods. The aim of the study is theoretical and methodological substantiation of the prospects for the use of modern latest technologies for managing business processes of enterprises of hotel-restaurant and tourism industries of regions on the basis of a systematic approach aimed at ensuring competitive advantages in the market. Scientific methods: logic generalization and synthesis, mathematical and statistical, systematization and grouping.Results. Presentation of sequence of integrated business process management of hotel-restaurant and tourism enterprises of regions. Substantiation of the components of the business process management system of hotel-restaurant and tourism enterprises of regions and innovative tools for their provision.Conclusions and discussion. The scientific novelty of the results obtained lies in the substantiation of the prospects for the use of available modern technologies for managing business processes of hotel-restaurant and tourism enterprises of regions in order to ensure the main directions of effective business. Practical value – the possibility of applying a comprehensive model of business process management in hotel-restaurant and tourism enterprises of regions by using innovative technologies.