Measuring ombudsman performance: evidence from Brazilian ombudsman offices in public higher education institutions

IF 0.8 Q4 MANAGEMENT

International Journal of Business Performance Management Pub Date : 2020-09-30 DOI:10.1504/ijbpm.2020.10032534

Josiane De Fatima Rosa Da Silva, G. H. Mendes, Jorge Henrique O. Silva, G. Ganga, Manoel Fernandes Martins, Ricardo Coser Mergulhão

引用次数: 0

Abstract

This article aims to examine the performance measurement practices implemented by ombudsman offices of Brazilian public higher education institutions (BPHEI) and their impact on the ombudsman's effectiveness. Data collection involved a survey method, and the structural equation modelling technique was used to test the research hypothesis. The results indicate a low maturity level regarding the use of performance practices for BPHEI ombudsmen. However, when they are implemented, they have a positive impact on the practices of ombudsman offices and their effectiveness. The article concludes with a discussion about how the study extends previous research on ombudsman performance and the implications for practitioners and future research.

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衡量监察员的表现：来自巴西公立高等教育机构监察员办公室的证据

本文旨在研究巴西公立高等教育机构监察员办公室实施的绩效衡量做法及其对监察员有效性的影响。数据收集涉及调查方法，并使用结构方程建模技术来检验研究假设。结果表明，BPHEI监察员在使用绩效实践方面的成熟度较低。然而，一旦实施，就会对监察员办公室的做法及其有效性产生积极影响。文章最后讨论了该研究如何扩展以往对监察员绩效的研究，以及对从业者和未来研究的影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Business Performance Management MANAGEMENT-

CiteScore

1.90

自引率

10.00%

发文量

期刊介绍： The most distinctive characteristic of a high performance organisation is a strong commitment to explore innovative thinking as a means of delivering a breakthrough in performance. IJBPM aims to examine both hard and soft perspectives in managing business performance, in both public and corporate organisations. Topics covered include: -Business strategy and business process re-engineering Corporate culture- Education and training, organisational learning- Ethical and environmental issues- Intellectual assets management- Innovation and knowledge management- Internet/intranet- Operations strategy- Outsourcing and strategic alliances- Modelling techniques- Performance benchmarking and measurement- Productivity and quality- Public sector management- Technological change and impact- Virtual team working.