Public trust in governments, health care providers, and the media during pandemics: A systematic review

IF 1.9 Q3 MANAGEMENT
Umair Majid, Aghna Wasim, J. Truong, S. Bakshi
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引用次数: 11

Abstract

ABSTRACT Among the most important factors that determine whether public health recommendations receive widespread adherence during pandemics is public trust in the information disseminated by governments, health care providers, and the media. However, there remains uncertainty pertaining to the role of public trust in the acceptance and maintenance of public health recommendations during outbreaks. This systematic review and thematic analysis examined 41 studies on previous pandemics, epidemics, and global outbreaks in the twenty-first century to identify the relationship between public trust in the government, health care providers, and the media, and the acceptance, uptake, and maintenance of health behaviours that contain the spread of infectious disease. We found inconsistency in public trust towards the government and the media across multiple countries, while trust in health care providers was generally reported to be high with a few exceptions. We identified several unintended outcomes of mistrust when communicating public health recommendations such as non-compliance with recommended health measures, seeking information from alternative sources, and vaccine hesitancy. We conclude this paper by discussing the importance of public trust in promoting compliance with public health recommendations and the uptake of protective behaviours, as well as the downstream implications of mistrust that may develop in the COVID-19 pandemic.
大流行期间公众对政府、卫生保健提供者和媒体的信任:系统回顾
决定大流行期间公共卫生建议是否得到广泛遵守的最重要因素之一是公众对政府、卫生保健提供者和媒体传播的信息的信任。然而,在疫情爆发期间,公众信任在接受和维持公共卫生建议方面的作用仍然存在不确定性。本系统综述和专题分析审查了41项关于21世纪以前的大流行病、流行病和全球疫情的研究,以确定公众对政府、卫生保健提供者和媒体的信任与接受、吸收和维持遏制传染病传播的卫生行为之间的关系。我们发现,在多个国家,公众对政府和媒体的信任度不一致,而对医疗保健提供者的信任度普遍较高,只有少数例外。在传达公共卫生建议时,我们发现了一些意想不到的不信任结果,如不遵守推荐的卫生措施,从其他来源寻求信息,以及疫苗犹豫。最后,我们讨论了公众信任在促进遵守公共卫生建议和采取保护行为方面的重要性,以及在COVID-19大流行中可能产生的不信任的下游影响。
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来源期刊
CiteScore
2.60
自引率
42.90%
发文量
9
期刊介绍: As an inter-disciplinary and cross-cultural journal dedicated to advancing a cross-level, context-rich, process-oriented, and practice-relevant journal, JTR provides a focal point for an open dialogue and debate between diverse researchers, thus enhancing the understanding of trust in general and trust-related management in particular, especially in its organizational and social context in the broadest sense. Through both theoretical development and empirical investigation, JTR seeks to open the "black-box" of trust in various contexts.
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