{"title":"Public trust in governments, health care providers, and the media during pandemics: A systematic review","authors":"Umair Majid, Aghna Wasim, J. Truong, S. Bakshi","doi":"10.1080/21515581.2022.2029742","DOIUrl":null,"url":null,"abstract":"ABSTRACT Among the most important factors that determine whether public health recommendations receive widespread adherence during pandemics is public trust in the information disseminated by governments, health care providers, and the media. However, there remains uncertainty pertaining to the role of public trust in the acceptance and maintenance of public health recommendations during outbreaks. This systematic review and thematic analysis examined 41 studies on previous pandemics, epidemics, and global outbreaks in the twenty-first century to identify the relationship between public trust in the government, health care providers, and the media, and the acceptance, uptake, and maintenance of health behaviours that contain the spread of infectious disease. We found inconsistency in public trust towards the government and the media across multiple countries, while trust in health care providers was generally reported to be high with a few exceptions. We identified several unintended outcomes of mistrust when communicating public health recommendations such as non-compliance with recommended health measures, seeking information from alternative sources, and vaccine hesitancy. We conclude this paper by discussing the importance of public trust in promoting compliance with public health recommendations and the uptake of protective behaviours, as well as the downstream implications of mistrust that may develop in the COVID-19 pandemic.","PeriodicalId":44602,"journal":{"name":"Journal of Trust Research","volume":null,"pages":null},"PeriodicalIF":1.9000,"publicationDate":"2021-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"11","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Trust Research","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/21515581.2022.2029742","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"MANAGEMENT","Score":null,"Total":0}
引用次数: 11
Abstract
ABSTRACT Among the most important factors that determine whether public health recommendations receive widespread adherence during pandemics is public trust in the information disseminated by governments, health care providers, and the media. However, there remains uncertainty pertaining to the role of public trust in the acceptance and maintenance of public health recommendations during outbreaks. This systematic review and thematic analysis examined 41 studies on previous pandemics, epidemics, and global outbreaks in the twenty-first century to identify the relationship between public trust in the government, health care providers, and the media, and the acceptance, uptake, and maintenance of health behaviours that contain the spread of infectious disease. We found inconsistency in public trust towards the government and the media across multiple countries, while trust in health care providers was generally reported to be high with a few exceptions. We identified several unintended outcomes of mistrust when communicating public health recommendations such as non-compliance with recommended health measures, seeking information from alternative sources, and vaccine hesitancy. We conclude this paper by discussing the importance of public trust in promoting compliance with public health recommendations and the uptake of protective behaviours, as well as the downstream implications of mistrust that may develop in the COVID-19 pandemic.
期刊介绍:
As an inter-disciplinary and cross-cultural journal dedicated to advancing a cross-level, context-rich, process-oriented, and practice-relevant journal, JTR provides a focal point for an open dialogue and debate between diverse researchers, thus enhancing the understanding of trust in general and trust-related management in particular, especially in its organizational and social context in the broadest sense. Through both theoretical development and empirical investigation, JTR seeks to open the "black-box" of trust in various contexts.