Communication Fiasco: Setting It Right

IF 0.1 Q4 MANAGEMENT

Asian Journal of Management Cases Pub Date : 2023-07-04 DOI:10.1177/09728201231166745

Vidya Pratap, Shruthi J. Mayur

引用次数: 0

Abstract

After completing their daughter’s wedding ceremonies, Mala and Ravi decide to take their guests out to dinner. Mala pre-booked this get-together at Hotel Manor Residency. Mala made this booking via phone in a conversation with Kuldeep. On reaching the venue, they were informed that there is no such booking for dinner. Brushing the oversight aside, Mala and her guests settled for dinner as it had been pre-ordered. However, to the hosts’ dismay, the steward seemed to have no clue about the order. Ravi got furious at the oversight and decided to leave with his guests without having dinner. So, he wrote to the General Manager Anitha expressing his utter disappointment at how the situation had unfolded. Upon receiving the email from Dr Ravi, Anita is in a dilemma on how to tackle the situation and respond to the complaint.

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通信Fiasco：纠正错误

在完成女儿的婚礼后，马拉和拉维决定带客人出去吃饭。马拉预订了在Hotel Manor Residency举行的这次聚会。马拉是在与库尔迪普的谈话中通过电话预订的。到达会场后，他们被告知没有这样的晚餐预订。抛开疏忽，马拉和她的客人按照预定的方式吃了晚饭。然而，令主人沮丧的是，乘务员似乎对订单一无所知。拉维对这一疏忽感到愤怒，决定不吃晚饭就和客人一起离开。因此，他写信给总经理Anitha，对事态的发展表示极度失望。收到拉维博士的电子邮件后，安妮塔陷入了如何应对这种情况和回应投诉的两难境地。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Asian Journal of Management Cases MANAGEMENT-

CiteScore

0.70

自引率

0.00%

发文量

期刊介绍： Asian Journal of Management Cases is a peer-reviewed journal that aims at providing high-quality teaching material to academics, consultants, and management developers, through cases on management practices in the socioeconomic context of developing Asian countries. The journal covers all administrative disciplines including accounting and finance, business ethics, production and operations management, entrepreneurship, human resource management, management information systems, marketing, organizational behaviour, strategic management, and managerial economics. Each issue of Asian Journal of Management Cases comprises four to five original case studies. Teaching cases should be accompanied with a Teaching Note (TN). Even though the TN will not be published, it is necessary for the review process and can be obtained by contacting the authors directly. Please refer to the online submission guidelines for details on writing a teaching note. AJMC does not publish pure research or applied research based on field studies (not case studies). The journal is published in March and September every year with thematically focused issues occasionally.