Patients’ satisfaction with the care provided by nurse practitioners in primary care settings of a remote region of Canada: A cross-sectional study

Clinical nursing studies Pub Date : 2019-07-11 DOI:10.5430/CNS.V7N3P79

Safa Regragui, F. Gallagher, M. Lacroix, G. Leblond, Sylvie Cardinal, L. Fecteau, A. Lacasse

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Abstract

Objective: A cross-sectional correlational design was used to describe patients’ satisfaction with primary healthcare nurse practitioners and identify factors associated with their satisfaction regarding the services received in a remote region of Quebec, Canada.Methods: Patients who received care from eight primary healthcare nurse practitioners were asked to complete a self-administered questionnaire. STROBE checklist was adhered.Results: A total of 574 patients were recruited (participation rate: 76.6%). Patients were very satisfied with the healthcare services received, relationship with the practitioner, information received, duration of the consultation, and the overall consultation (89.6%-93.3%). The only variable associated with a higher likelihood of being very satisfied with the overall consultation was a longer duration of the consultation (adjusted OR: 1.029; CI: 1.005-1.054; p = .018).Conclusions: The high level of patients’ satisfaction and trust with healthcare nurse practitioners is a potential contributing factor to past and future success of their integration in primary healthcare services.

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加拿大偏远地区初级保健环境中患者对执业护士提供的护理的满意度：一项横断面研究

目的：采用横断面相关设计来描述患者对初级保健执业护士的满意度，并确定与他们对魁北克偏远地区所接受服务的满意度相关的因素，方法：要求接受八名初级保健执业护士护理的患者填写一份自填问卷。遵守了STROBE检查表。结果：共招募574名患者（参与率：76.6%）。患者对所接受的医疗服务、与医生的关系、所接受的信息、咨询持续时间、，和整体咨询（89.6%-93.3%）。与对整体咨询非常满意的可能性更高相关的唯一变量是咨询持续时间更长（调整OR：1.029；CI：1.005-1.054；p=0.018）。结论：患者对医护人员的高度满意度和信任是过去和未来的潜在因素他们在初级保健服务中的整合成功。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Clinical nursing studies

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