Service Quality of Special Libraries in Kerala, India

IF 0.6 Q3 INFORMATION SCIENCE & LIBRARY SCIENCE

DESIDOC Journal of Library & Information Technology Pub Date : 2021-03-12 DOI:10.14429/DJLIT.41.02.15804

P. SajnaK, K. MohamedHaneefa

引用次数: 0

Abstract

This study evaluates the service quality of special libraries in Kerala, India. A modified SERVQUAL questionnaire was used to collect data from a sample of 800 library users. The analysis revealed that the service quality of the libraries is not up to the expectations of their users. The users have high expectations but they perceived low. The libraries have to update their resources and services regularly in order to meet the changing needs of their users. Proper user orientation programs need to be conducted. The study results suggest the elements to be improved for enhancing the service quality of special libraries in India.

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印度喀拉拉邦特殊图书馆的服务质量

本研究旨在评估印度喀拉拉邦特色图书馆的服务品质。使用修改后的SERVQUAL问卷从800名图书馆用户样本中收集数据。分析表明，图书馆的服务质量没有达到用户的期望。用户有很高的期望，但他们感觉很低。图书馆必须定期更新其资源和服务，以满足用户不断变化的需求。需要进行适当的用户导向程序。研究结果提出了提高印度特色图书馆服务质量需要改进的方面。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

DESIDOC Journal of Library & Information Technology INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

1.70

自引率

11.10%

发文量

期刊介绍： DESIDOC Journal of Library & Information Technology publishes original research and review papers related to library science and IT applied to library activities, services, and products. Major subject fields covered include: Information systems, Knowledge management, Collection building & management, Information behaviour & retrieval, Librarianship/library management, Library & information services, Records management & preservation, etc.